This job board retrieves part of its jobs from: Massachusetts Jobs | Tampa Jobs | California Jobs

Job Listings in Anaheim

To post a job, login or create an account |  Post a Job

  Jobs in Anaheim  

Bringing the best, highest paying job offers near you

previous arrow
next arrow

Anaheim – Call Center Manager

FirstGroup plc

This is a Full-time position in Anaheim, CA posted February 22, 2021.

Call Center Manager – Public Transportation Experience RequiredNOTE: The following position is for proposed new / future business within First Transit. Only candidates meeting the work experience requirements will be considered.First Transit is seeking a Call Center Manager that is an expert in paratransit call center operations to help secure a new contract in Orange County, California. The manager in charge of all training and deliver of excellent customer service in the call center.At First Transit, we are proud to offer:* Tremendous career advancement opportunities due to a strong presence across North America.* A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan.* A great work environment.Our Call Center Managers are responsible for:* Assists General Manager in meeting all contractual performance measures and acts as General Manager during their absence* Manage personnel who are responsible for taking customer calls and making paratransit service* Manage personnel who are responsible for scheduling efficient and effective paratransit passenger trips, have been formally training in all tools needed for their job functions and have all received ADA sensitivity* Manage personnel who are responsible for paratransit dispatch, scheduling and customer* Oversee call center performance and take action to resolve performance issues when* Oversees the eligibility department to ensure full compliance with FTA regulations, regularly audits internal eligibility practices and manages the appeal, denial and in-person functional assessment* Creates and maintains a documented formal process by which passengers are trained to serve on appeal panels for service eligibility denials and proposed suspensions of* Creates a process by which other City agencies are certified and trained to assist passengers fill out the eligibilityTo be a Call Center Manager, you’ll need:* Minimum of three years of experience in call center supervision of twenty or more call center agents* Application of good knowledge of operational strategies employed in paratransit for reservations, scheduling and dispatch (call center functions) required* Application of considerable knowledge of customer service techniques. Responsible for customer satisfaction with call center* Extensive knowledge of applicable federal, state, and local laws, rules, and ADA regulations, including ADA sensitivity* Ability to effectively communicate in English and Spanish is preferred.First Transit is a leading provider of transportation contract and management services, moving more than 350 million passengers annually.Apply Today!FirstGroup is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. FirstGroup is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, FirstGroup will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance.DNP