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Call Center Representative

Lobel Financial

This is a Full-time position in Anaheim, CA posted March 23, 2021.

Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you’re looking to work for a rewarding company that encourages their employees to learn and develop, then partner with Lobel.Lobel Financial is seeking a professional goal oriented collector. Must possess good problem solving skills, and demonstrate accuracy and thoroughness in managing work load and scheduling follow up. Good telephone etiquette is required. Bilingual Spanish is required. Pay is commensurate with experience.Basic Responsibilities* Handle high volume of inbound calls* Make outbound calls to existing clients* Proactively gain and maintain a full understanding of company policies and procedures* Process payments/schedule payment arrangements/inform customers of the payment process* Effectively summarize and relay account information to customers* Efficiently enter accurate and detailed records of customer interactions and actions taken* Consistently follow guidelines with minimal errors* Achieve productivity standards and goals set by the company* Alert superiors of debtors unwilling or unable to pay when necessary* Utilize various skip tracing techniques and collection strategies* Negotiate payment terms and methods when right party is reached* Overcome stalls and objections & suggest money sources for debt payment.* Utilize payment options and secure this informationSkills & Qualifications* High school diploma or equivalent required* Minimum of 1 year of Call Center/Customer Service experience* Exceptional phone and interpersonal skills* Exceptional written and verbal communication skills* Computer skills* Ability to use office equipment* Ability to work in a fast paced goal oriented collections department* Strong organizational, negotiation, and problem solving skills* Commitment to excellent customer service* Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment* Ability to talk and type accurately* Ability to sit for the majority of their shift* Bilingual Spanish requiredCompany Benefits* 401K with company match* Medical, dental and vision* Optional life insurance* Paid holidays* Paid vacation and sick days