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Client Services Account Manager

Aston Carter

This is a Contract position in Anaheim, CA posted June 14, 2022.

Immediately hiring for an experienced Account Manager to join this team! This company has provided business process outsourcing services for over 25 years, processing and distributing over 240 million print and electronic documents annually for industries throughout the United States.

 

CLIENT SERVICES ACCOUNT MANAGER (Has to be located in Southern California)

Description:

The Account Manager acts as a manager in handling client implementations and ensuring that our IT department is given tasks in a logical and efficient manner to reduce project costs. Provides front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs. Account Managers will also focus on addressing internal issues for clients as they arise.

 

  • Manage standard client implementation projects including requirements gathering, interaction with IT for backend setups, coordination with payment processors, User Acceptance Testing (UAT), and go live.
  • Projects may include long-term projects for new clients or short-term/one-off projects to meet specific client or internal objectives.
  • Provide timely support for clients needing assistance with customer or internal queries for account questions, PCI compliance, payment processor issues and other client requests
  • Managing and strengthening relationships with clients, answering questions, resolving issues, and completing other tasks in a professional and timely manner.
  • Provide front-line support to existing clients to ensure that high quality standards are maintained after project launch. This includes working with clients to resolve issues with current applications, as well as handling new requests for modifications to existing programs. Account Managers will also focus on addressing internal issues for clients as they arise.
  • Manage and implement short-term and one-off projects accurately and on-time to effectively meet client and company expectations
  • Meet with the Client Services team regularly and providing feedback to the Director of Client Services on project progress and ideas to make the team more successful
  • Communicate with sales staff if there is the potential to cross sell other services to an existing client or if a client may be looking at other providers

 

Additional Skills & Qualifications:

Excellent verbal and written communication skills; ability write in a polished and professional manner

Strong work ethic and the desire to be great at what you do

Ability to work independently, but willing to ask questions and/or ask for help.

A sense of urgency and ability to multi task, prioritize and meet competing deadlines

Organized and detail oriented, complete tasks in an accurate, meticulous and careful manner

Basic understanding of Information Technology processes

Computer program requirements:

MUST BE proficient in Microsoft Word, Excel, PowerPoint, and working in a corporate network.

MUST BE proficient in general internet usage.

Experience working with Adobe Creative Suite or other graphic design tools preferred.

Ability to understand and use industry-standard virtual meeting platforms such as Zoom GoToMeeting, etc… to conduct meetings and run presentations

Experience working with electronic presentment platforms and/or payment industry is preferred

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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