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Customer Service Coordinator


This is a Full-time position in Anaheim, CA posted April 8, 2021.

– Receive and enter customer purchase orders (PO) into the database
– Verify the PO meets current pricing, minimum order quantity (MOQ), and customer requested dates are within lead time per customer contract.
– Obtain customer forecasts and provide to planning team the second week of each month.
– Be familiar with Customer web-based portal where necessary.
– Responsible for Finished Goods (FG) Inventory; following up with Micro lab, completion of production work orders…etc.
– Responsible for communication of Finished Goods inventory to customer and dispatching accordingly for on-time delivery.
– Provide weekly status reports to the customer, which include open orders, finished goods status, production schedule, materials issues, and new promise dates if applicable.
– Facilitate and preparedness on weekly customer calls (i.e., schedule changes, material issues…etc.).
– Work with Sales, Change Control, and New Product Introduction team on customer line extensions, deviations, monitoring materials effected by phase in/out projects, and new product launches
– Communicate discontinued customer Finished Goods SKU’s, and obtain material exposure.

Present exposure to the customer, receive a disposition / purchase order, and ensure materials are dispositioned within a timely manner.
– Maintain high level knowledge of company/customer products and customer complexity, e.g., ordering patterns, rejections, shipment discrepancies, invoice inaccuracy.
– Participate in monthly ship sales projections and provide feedback for past due customer orders.
– Issue Returned Materials Authorization (RMA).

Facilitate between Customer and Quality to validate customers request to return rejected materials.

Once approved a copy of the RMA is to be forwarded to the customer, quality, production, and the warehouse as a notification of return.
– Ensure rejected customer finished goods, either internally or through an RMA, are dispositioned and reworked within a timely manner.
– Work with Finance to investigate and resolve any payment issues.
– Issue miscellaneous credit, or invoice to the finance department as directed by Sales (i.e., inventory exposure, invoiced price difference, freight credit…etc.).**Top Skills Details:**Customer ServicePurchase Order; ERPFood & Beverage; Nutra**Additional Skills & Qualifications:**
– 5 + years of experience doing customer support in a manufacturing setting
– 1 + recent years of experience with Food & Bev or nutraceutical industry or warehouse distribution
– Have been held to KPIs in the past
– Experience processing 30 + orders daily
– Any international experience a plus
– Familiarity with purchase orders of at least 25 line items
– Advance Microsoft Excel
– pivot tables & vlookups
– ERP experience
– JD Edwards preferred**Experience Level:**Intermediate Level**About Aerotek:**We know that a company’s success starts with its employees.

We also know that an individual’s success starts with the right career opportunity.

As a Best of Staffing® Client and Talent leader, Aerotek’s people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees.

Since 1983, Aerotek has grown to become a leader in recruiting and staffing services.

With more than 250 non-franchised offices, Aerotek’s 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year.

Aerotek is an Allegis Group company, the global leader in talent solutions.

Learn more at company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.