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Customer Service Coordinator-BM

Ultimate

This is a Full-time position in Anaheim, CA posted March 24, 2021.

The Client Services Support Specialist  acts as the primary point for client support requests.  The Client Support Specialist  will attempt to address the issue or will escalate to the appropriate Client Service or IT contact. The CSSA role ensures that routine types of support requests are handled promptly and efficiently.
Responsibilities:
o Conducting internal research on issues
o Contacting clients to provide information and advice on resolution
o Work with multiple departments to coordinate thorough and complete resolution of client issues
* Monitor incoming client files and ensure that appropriate naming and processing standards are maintained
* Monitor the status of production jobs and research late or delayed files
* Minor change request to existing programs or reports 
* Conduct physical inventory counts for client’s custom materials, as needed
* Coordinate material reorders and assist with any required changes to custom materials
* Obtain a thorough understanding of client needs, and execute according to those needs
* Provide review and QA for Manual and Direct Mail projects
* Follow up with clients as required/requested

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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