Customer Service Rep (Part Time – Days)

The CSR serves as a liaison and consistent point of contact between TJUH Center City campus and integrated and external clients that are utilizing the services of TJUH Clinical Laboratories; between various laboratory sections and laboratory clients, both internal and external.

In this role the CSR is responsible for providing verbal and written laboratory results in accordance with state, local and federal health information regulation and provides guidance and/or in-service sessions for integrated and outside clients.

Additionally, the CSR is responsible for processing outside consults (Anatomic Pathology, HemPath, etc.) and provides administrative support as needed for Surgical Pathology and Hematopathology.

Monday
– Friday; 12:30pm
– 4:30pm; One Saturday/Month 11:30pm
– 7am.

Additional hours are available to cover full time employee vacation time.Qualifications EDUCATIONAL/TRAINING REQUIREMENTS: High School required, or equivalent certification.

B.S.

(e.g.

BioTech, Lab Medicine, or related major) preferred CERTIFICATES, LICENSES, AND REGISTRATION: N/A EXPERIENCE REQUIREMENTS: Four (4) to Six (6) years related experience Superior customer service and telephone skills Excellent verbal and written communication skills Proficiency in MS Office (Word, Excel, PowerPoint, & Outlook), and Adobe Professional.

Experience in CP and in AP preferred.

Knowledge of medical terminology Strong organizational skills.

Conditions of EmploymentCovid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University.

If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.Closing StatementJefferson Health delivers state of the art healthcare services to patients throughout the Delaware Valley and southern New Jersey.

Jefferson (Philadelphia University Thomas Jefferson University) provides more than 8,400 students from nearly 40 states and 40 countries with 21st century professional education.

Combined, we have over 30,000 employees.

Jefferson Health, with 14 hospitals (seven are Magnet designated by the ANCC for nursing excellence) and 40 outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually.

U.S.

News & World Report has ranked Thomas Jefferson University Hospital among the nation’s best in eight specialties.

Jefferson Health also includes the NCI designated Sidney Kimmel Cancer Center; it is one of only 70 such centers in the nation.

Thomas Jefferson University has ten colleges and three schools that offer more than 160 undergraduate and graduate programs.

Our University is dedicated to inter-professional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education.

Through this unique model, we are preparing our students for current and yet to be imagined careers.

As an employer, Jefferson maintains a commitment to provide equal access to employment.

Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.