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Customer Service Representative

KDC Construction

This is a Full-time position in Anaheim, CA posted March 24, 2021.

Job DescriptionKDC Service & Maintenance is hiring a Customer Service Representative for its Southern California office. The company serves well-known customers having multiple store locations and providing great diversity of work. The position will provide long term stability for the right individuals.Cirks Construction Inc. (CCI), dba KDC Construction, offers a comprehensive benefits package for full-time employees:Medical insuranceDental HMO and PPO insuranceVision insuranceLife/AD&D insuranceFlexible Spending Accounts Medical and Dependent Care401(k) retirement planEmployee referral programVacation and Sick TimeHolidaysThe Customer Service Representative is responsible for supporting the service and maintenance team in this fast paced environment. This role inputs data for incoming work orders, issues work authorizations, and follows up with outstanding orders. This role is responsible for routing calls and resolving escalations from customer issues.Essential Job FunctionsProcesses and enters incoming customer work requests.Communicates with Service and Maintenance team members, customers, service partners and all statuses of work orders.Communicates with Service Managers on proposal and quote status.Data entry of missing Service Level Agreement (SLA) assignments.Daily follow up on assignments in Construction and with Subcontractors.Coordinates site access and work authorizations with property management.Distributes work authorizations and purchase orders.Answers and directs phone calls to appropriate parties.Responds to customer inquiries and provides information when requested.Researches required information using available resources.Identifies, prioritizes, and resolves customer issues that are presented.Other duties as assigned.Education, Experience and Skills2 years experience with reception or administration work experience with a high traffic, fast paced office environment.Self-starter and able to work in a fast-paced team-oriented environment.Demonstrates strong verbal and written communication skills.Demonstrates strong attention to detail, data entry skills, and organizations skills.Able to multitask and deal with frequent change, delays, or unexpected events.Has passion, energy, persistence, positive attitude, and enthusiasm.Ability to type at 45 50 WPM with accuracy.Proficient with computers and familiar with Microsoft Software Suite.High school diploma or equivalent.Able to identify a need, remove the barriers, and has the know how to make things happen.Values diversity of ideas, opinions, and people. Has good common sense and applied logic.Must possess or be able to obtain appropriate state driver license prior to employment, along with a clean driving record and reliable transportation.Company DescriptionFounded in 1996, KDC Construction offers commercial construction services in California and neighboring states in various market segments. Our diverse team of professional project managers and superintendents brings extensive knowledge and leadership to each project while exceeding customer expectations. KDC has longstanding relationships with pre-qualified subcontractors and suppliers from wide-ranging disciplines.From original plans through completion, KDC Construction provides dedicated service in estimating, pre-construction, scheduling, budgeting, procurement, warehousing, and field management. We have the unique capability to self-perform fast track projects with contractor licenses in General Building, General Engineering, Mechanical, and Plumbing; employing expert craftsmen from numerous trades.