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Customer Service Representative

Western Exterminators

This is a Full-time position in Anaheim, CA posted April 8, 2021.

Are you looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

** IMMEDIATE CUSTOMER SERVICE OPENINGS IN ANAHEIM, CA **

REGISTER TODAY and join our Virtual Hiring Event to learn more!

Connect from your smartphone, tablet, or computer to web chat 1-1 with recruiters and learn more about our exciting opportunities!

  • Date: Friday, March 26, 2021
  • Time: 8-11am and 1-3pm PST

**Must be legally eligible to work in the U.S. without sponsorship – Rentokil is not able to provide sponsorship at this time**

CSR’s are the first contact to help resolve customers concerns. Our Customer Service Representatives are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities – What you’ll do:

  • Maintain good customer relations both on the phone and in person
  • Gather information from customers to help identify and solve problems
  • Confirm, schedule and reschedule services for the customer
  • Set sales appointments for new customers
  • Answer billing questions
  • Complete general clerical duties as assigned
  • Work as a team with Service and Sales
  • Sell the value of our services and suggest upgrades to service
  • Smile while talking on the phone

Requirements – What do you need:

  • Must be able to talk and interact with customers, providing on-site customer service with a positive attitude
  • High school diploma or GED
  • 2 years of call center experience
  • Have excellent listening and communication skills
  • Have a pleasant phone voice and ability to clearly speak and be understood on the phone
  • Demonstrate multi-task skills to enter accurate data and type while speaking with customers
  • Remain calm and able to work under pressure when busy and help other team members
  • Strong attention to detail and willingness to learn
  • Excellent organization and time management skills
  • Available to work Monday-Friday and Saturdays as needed

Job Requirements:

Benefits – What do we offer:

  • World-class training is provided to help launch your career
  • Medical, Dental, and Vision, Employer-matched 401(k), Disability, Life Insurance
  • Paid vacation, holidays, and sick days
  • Tuition reimbursement
  • Casual Dress Code

About Us:

Western Exterminators , a brand of Rentokil, is part of the world’s largest pest prevention provider and the third largest in North America. We pride ourselves on being a trusted partner to many of the world’s leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

We look forward to talking with you!

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