Customer Service Representative

Position: Customer Service

Job Description:

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound sales calls and make outbound sales calls.
• Consistent follow up in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and escalate customer issues.
• Quote prices and credit terms. Prepare sales orders for customers.
• Complete sales transactions and processing of payments when needed.
• Schedule trucking and delivery of material based on schedule.
• Create shipping order and packing list.
• Troubleshoot customer issues during delivery process.
• Partners with Sales Representative to keep account transactions and literature up to date.
• Provide customer focus services. Practice collaboration and communication with team.
• Retains up to date knowledge of company products.
• Performs additional duties as required or requested.

Requirements:

• Excellent oral and written English language communication skills
• Good organizational skills
• Proven ability to handle multiple tasks at once.
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
• Intermediate skills in MS Outlook, Word and Excel

Bilingual (Spanish) a plus but not required

Job Requirements:

• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Ensure quality customer service and customer satisfaction
• Process returns into system
• Resolve Customer complaints
• Take customer orders and provide high-quality customer service
• Work with customer service manager to ensure proper customer service
• Resolve any customer service issues