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Customer Service Representative

Anaheim Kitchen and Bath

This is a Full-time position in Anaheim, CA posted February 5, 2022.

Position: Customer Service

Job Description:

  • Effective and efficient handling of customer transactions.
  • Accurately record and maintain customer contact information and details.
  • Build and maintain company customer relationships.
  • Answer inbound sales calls and make outbound sales calls.
  • Consistent follow up in a timely manner with customers.
  • Track stock levels to ensure customer orders are handled effectively.
  • Assist customers in determining order requirements or services.
  • Appropriately identify and escalate customer issues.
  • Quote prices and credit terms. Prepare sales orders for customers.
  • Complete sales transactions and processing of payments when needed.
  • Schedule trucking and delivery of material based on schedule.
  • Create shipping order and packing list.
  • Troubleshoot customer issues during delivery process.
  • Partners with Sales Representative to keep account transactions and literature up to date.
  • Provide customer focus services. Practice collaboration and communication with team.
  • Retains up to date knowledge of company products.
  • Performs additional duties as required or requested.

Requirements:

  • Excellent oral and written English language communication skills
  • Good organizational skills
  • Proven ability to handle multiple tasks at once.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word and Excel

Bilingual (Spanish) a plus but not required

Job Requirements:

  • Handle incoming customer service calls
  • Dispatch incoming customer phone calls
  • Ensure quality customer service and customer satisfaction
  • Process returns into system
  • Resolve Customer complaints
  • Take customer orders and provide high-quality customer service
  • Work with customer service manager to ensure proper customer service
  • Resolve any customer service issues
...