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Customer Service Representative/Inside Sales Rep

Marquee Staffing

This is a Full-time position in Anaheim, CA posted March 24, 2021.

We are seeking an over-the-phone Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues via inbound phone calls. No cold calling is necessary. We are looking to hire immediately and the interview process will move quickly. Feel free to call with any additional questions at 949-222-6430Contract: 3 MonthsSchedule: Monday-Friday | 8: 00am-4: 30pmDaily Duties:Handle customer questions about product questionsGenerate sales invoices while up-selling additional products as necessaryReference basic product schematics to troubleshoot customer questions about productProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesJob Requirements:2-3 years of customer service experienceMandatory experience using Quickbooks EnterpriseSome experience in up-selling with customer callsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills