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Desktop Support

Island Staffing

This is a Full-time position in Anaheim, CA posted April 1, 2021.

SUMMARY Company is currently seeking an experienced Desktop Support Technician. The Desktop Support Technicianrsquos primary role is to ensure the stable operation of PCrsquos, laptops, printers, telephones, and connected equipment. Responsibilities include planning, installing, configuring, maintaining, and supporting all network attached hardware and installed software. Ability to communicate with all levels of co-workers is a must. Some travel to job sites and our San Diego office, as required. Our fast-paced IT department offers opportunities to work with a variety of technologies, while allowing for a high degree of independence in your work. ESSENTIAL DUTIES AND RESPONSIBILITIES Note This is not intended to be neither a detailed nor comprehensive description on any individual employeersquos job content. Managers set the specific duties and responsibilities for each employee. Assist employees and provide a high level of customer service, in a friendly and courteous manner, when providing support as it relates to responding to helpdesk requests. Install, troubleshoot, and repair computer systems, hardware, software, tablets, printers, phones and additional equipment located on-site and in satellite offices and jobsite locations. Set up and take down equipment from employees’ workstations including computers, monitors and related components. Monitor and analyze Help Desk entries to ensure clients’ needs are properly met. Determine when to escalate an issue to the next level required. Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, and voicevideo resources. Provide on-going education and training to users (Proper use of IT equipment, IT related SOPs, Cyber Security…). Propose changes or solutions to products and services for optimal business results, as well as investigate customer relationship problems. Analyze business processes, assesses and defines customer specifications and requirements, proposes business solutions and services needs to satisfy customer requirements, and facilitates solution design, building, and testing. Keep constant communication with the IT Manager and keep himher informed of all Network related issues. Willing to work extra hours when needed. QUALIFICATIONS To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Needs to be a PREFERRED EDUCATION andor EXPERIENCE Requires 2+ years experience in desktop support, or related role in a LANWAN environment. College degree or Computer Science-related Certifications preferred. REQUIRED ATTRIBUTES The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully. Project management and prioritization skills in a busy IT environment. Demonstrated strong client communicationinteraction and business skills. Troubleshooting abilities consisting of Windows 10 operating systems, network connectivity, PC hardware and Software, Smart Phones, Video Conferencing and VoIP. Network knowledge and connectivity troubleshooting experience (WIFI, VPN, DHCP and DNS). Strong interpersonal and collaborative skills – candidate must be comfortable working within a group setting and independently. Excellent written and verbal communication skills, along with prioritization and organizational skills. LANGUAGE SKILLS Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, vendors, and suppliers. PHYSICAL DEMANDS Note The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT Note The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity EmployerVeteransDisabled