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Service Support Representative

Aston Carter

This is a Contract position in Anaheim, CA posted June 14, 2022.

Description:

The main focuses are, but not limited to, Service Support, Equipment/Part order entry, and all areas of customer service support. It is expected that the job responsibilities will evolve, change, and expand as the business grows. The best candidate will be someone with 1-2 years of recent call center experience and is proficient with CRM or ERP systems.

Essential Job Duties:

♦ Respond to regional sales managers, reps, dealers, consultants and customers on service inquiries and requests

♦ Arrange service for customers, following up to make sure work is completed to customers satisfaction, service work order review, and payment of service invoices

♦ Receive, review, input and confirm incoming part orders

♦ Assist in managing all documentation required for part orders and shipments

♦ Interpret and study sketches, descriptions, drawings, notes, pictures, and other documents to define project and requirement

♦ Assist in coordination of national, local tradeshows, and other promotional events as needed

♦ Assist in coordinating product training sessions with rep groups, consultants, and dealers. Provide travel arrangements, marketing materials and other support

Additional Skills & Qualifications:

♦ Minimum of 2 years of working experience in related field required

♦ Appliance industry experience required (residential or commercial).

♦ Minimum of 1 years of customer service experience preferred

♦ Experience in using Auto Quote preferred

♦ Proficiency in standard office software: MS Word, MS Excel, and MS Power Point

♦ Excellent verbal and written communication skills.

♦ 2-year associate degree in preferred. 4-year bachelor degree a plus.

♦ Hands-on and self-starter

♦ Working knowledge of current social media tools and outlets preferred

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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