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Technical Support Representative

George T. Hall Company

This is a Full-time position in Anaheim, CA posted April 8, 2021.

Description:

The George T. Hall Company, a leader in automatic control technology and systems integration in California & Nevada, is searching for a Technical Customer Support Person for our Anaheim, California location.

Our ideal candidate is a computer-savvy, mechanically or electrically inclined, positive, self-motivated and organized individual who works well with others in a team environment. G ood written and verbal communication skills are required. At least two years of college education or field experience with one or more of our product/service areas is desired.

GTH has been in business since 1932. We offer controls and systems solutions as well as engineering services for the industrial process, automation, and combustion industries.

Key products include:

• PLC/HMI

• SCADA/Integration Software

• Wireless Data Acquisition

• Process Instrumentation

• Combustion Solutions

Our vendors represent the best names and most technologically advanced companies in the market today including Honeywell, Schneider, Wonderware, Phoenix Contact, a nd more. In addition to our product inventory, we also build UL508 Custom Control Panels and offer a number of engineered solutions for industries such as Water / Wastewater, Aerospace, Petro-Chemical, Pharmaceutical, Mining, & Food & Beverage.

Benefits:

• Quarterly Commission Plan

• Medical Coverage

• 401K Plan with generous company match

Job Requirements:

  • Work within the CRM (customer relationship management) system to add leads & opportunities, send emailers, & track customer responses.
  • Identify & qualify new accounts for Outside Sales visits.
  • Provide excellent customer service by responding to customer inquiries via phone, email and/or at the counter.
  • Process orders through the company ERP software system.
  • Promote GTH products and services via phone, website, and social media.
  • Attend online industry, product, and vendor trainings to grow knowledge of new products and services.
  • Work with Customer Service team to share knowledge, improve customer support, and grow sales.
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