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Director of Housekeeping

Radisson Blu Anaheim

This is a Contract position in Anaheim, CA posted June 29, 2022.

At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.

Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.

Key Responsibilities

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson Hotel Group Americas (RHGA) overall mission, vision values and strategies

    -Develops and implements strategies for housekeeping and laundry

    -Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the housekeeping, public space, and laundry functions; ensures that the rooms and public space areas are spotless and continually restocked and straightened

    -Develops and implements processes, procedures, and standards for assigned departments which support achievement of service and financial goals

    -Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

    -Inspects rooms, public space, and back-of-the house areas continually

    -Determines appropriate staffing levels for forecasted business and schedules employees accordingly

    -Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

    -Ensures health/safety of employees and guests by maintaining hotel in accordance with statutes and regulations and directs and trains staff accordingly

    -Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

    -Manages operation of (and/or outsourced relationship with) laundry

    -Monitors assigned departments with compliance to safety standards

    -Coordinates room availability with the Front Office Manager

    -Coordinates room maintenance with Director of Engineering

Develops and implements strategies and practices which support employee engagement

    -Recruits and selects qualified candidates

    -Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

    -Communicates performance expectations and provides employees with on-going feedback

    -Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

Aligns with the “Be Our Guest” service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable, and consistent experiences

    -Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service

    -Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems

    -Provides genuine hospitality and teamwork on an ongoing basis

    -Assumes the responsibility to notice when the guest is not satisfied and works to resolve

    -Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements & Skills

    -Minimum three years in a supervisory or management housekeeping position required

    -High school diploma or GED required; bachelor’s degree preferred

    -Able to collaborate effectively with other hotel employees and managers to ensure teamwork

    -Ability to speak and read both English and Spanish preferred

    -Strong mathematical skills

    -Strong organizational skills

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.