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Regional Human Resources Manager

Bon Appétit Management Company

This is a Full-time position in Anaheim, CA posted December 28, 2021.

We are hiring immediately for a Regional HR Manager (supporting accounts in CA and Utah) position.

  • Location: The position will be located within Southern CA, with an office in Anaheim.

    Will cover accounts in Southern CA, and some business in Northern CA and Utah Note: online applications accepted only.

  • Schedule: M-F, with 50% travel to accounts
  • Requirement: 5+ years of multi-unit human resources experience within the foodservice/hospitality industry

Positions at this location require a COVID-19 vaccination.

Where permitted by law, applicants who are offered a position for this account will be asked about their vaccination status, which must meet minimum business requirements.

All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

*Internal Employee Referral Bonus Available

Diversity of thought and inclusion for all is what drives our success
– we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world?

We’re hiring!

Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants.

We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs.

We cook everything from scratch using fresh, local ingredients.

Our associates experience and knowledge are our greatest asset.

Continued positive growth is a necessity and we remain committed to providing our associates access to the best opportunities for career development and advancement.

Location: Southern CA, and some business in Northern CA and Utah

Job Description:

We are currently searching for a Regional HR Manager to support the Bon Appétit accounts, primarily in Southern California, but also in Northern CA and Utah.

This position will provide human resources support to attract, retain, develop, and recognize Bon Appétit employees within the region.

This position will work in partnership with the Regional Vice President, District Managers and Corporate HR to support our operations.

Candidates should have prior work experience and education in the areas of performance management, training and development, handling complex investigations, advising on staffing and recruiting strategies, talent review conversations, engagement survey follow-up, employee recognition, compensation, providing advice in compliance with federal, state and local regulations and working in a multi-unit environment. 

MAJOR DUTIES/FUNCTIONS/TASKS:

  • This position will report to Bon Appetit Corporate HR and will be assigned to work with the Regional Vice President and a decentralized team of District Managers, General Managers, executive chefs and other leaders throughout the SF Bay Area
  • Provides strategic and tactical support in the areas of recruitment and selection, assessment, training and development, retention, engagement and compliance.
  • Works with company HR Service Center on HR activity in the region, elevated investigations, and identifying trends.
  • Reviews various reports such as turnover analysis, training compliance, performance appraisals, and other HR programs.
  • Work with senior managers to build a high performing team that works together effectively, with high morale and engagement, and holds people accountable to our high standards
  • Keeps the regional accounts updated on company policy and procedure in accordance with federal, state and local laws and regulations.
  • Audits accounts to ensure they are in compliance with all state and federal laws, and company policies.
  • Works with managers to develop and execute recruitment plans, and provides advice on the posting, interviewing and selection processes.
  • Provides advice and support for employee on-boarding, including guidance on offer letters, I9 processes, background checks and orientation.
  • Supports new account openings within the region
  • Conducts training courses with HR content to include the open communication process, updated legislative procedures, handbook, policies and procedures, wage/hour, benefits, code of conduct and client special requirements.
  • Provides support and advice in the areas of performance management, performance appraisals, and staff development programs
  • Engages in workforce planning with senior team to project needs and plan accordingly
  • Provides support for the engagement survey process
  • Assists with complex safety and worker’s compensation cases.
  • Works with the LOA Department on complicated cases.
  • Manages sensitive and confidential information responsibly to include coaching documents, wages, and performance action plans.
  • 50% travel within Southern CA is required, minimal overnight travel.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • A 4-year degree in HR Management, Psychology or Business Management preferred.
  • A minimum of 10 years of work experience in lieu of a degree.
  • 7-10 years of previous HR Manager experience preferably in the hospitality industry.
  • Good working knowledge of human resources especially in California
  • Has knowledge of payroll concepts, employee relations, policies and procedures, employment practices, compensation, LOA, FMLA, performance management and training.
  • Strong analytical skills and ability to make recommendations, demonstrates organizational skills, problem-solving skills, active listening and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Strong presentation and facilitation skills.
  • Demonstrated ability to handle difficult employee situations effectively.
  • Demonstrates skill in prioritizing competing work assignments, employing political acumen and integrating information to determine appropriate courses of action and their implications.
  • Must be able to handle sensitive issues with confidentiality, tact, and discretion.
  • Ability to work well in a team environment.

CERTIFICATES, LICENSES, REGISTRATIONS:

PHR or SPHR certification is a plus.

LANGUAGE SKILLS:

  • Ability to read and comprehend instructions, correspondence, and memos written in English
  • Strong attention to detail.
  • Strong communication skills to include conflict resolution and problem solving.
  • Prior experience with presenting in front of a group.
  • Ability to lead meetings and trainings with employees and other members of the company.

Job Summary:

Working as the HR Manager, you will provide field and corporate support with an emphasis in associate relations, front line associate recruitment, training and diversity.

You will contact expert regarding policies, procedures and programs to these areas.

Key Responsibilities:

  • Coordinates and conducts management training related to this area (i.e.: terminations, sexual harassment, performance management).
  • Investigates and advises management in appropriate resolution of associate relations issues.
  • Coordinates/conducts exit interviews to determine reasons behind separations.
  • Makes recommendations to reduce absenteeism and turnover.
  • Represents organization at personnel-related hearings and investigations as is needed.
  • Supports internal customer survey and associate satisfaction interpretation/feedback process.
  • Attends Operational meetings to increase HR visibility, conduct classroom training, provide assistance and implement account HR initiatives.
  • Coordinates and conducts management training related to the areas of interviewing, selection and hiring.
  • Assists managers in developing and implementing recruitment plans to increase qualified applicant flow.
  • Provides support and tools to unit management to build relations and make presentation at schools, organizations, community associates and job fairs regarding the organization and opportunities.
  • Supports SSC sector and provides direct assistance and support in critical markets.
  • Identifies critical needs area’s and takes appropriate steps to rectify problems.
  • Coordinates and conducts new hire orientation and management training related to this area.
  • Conducts HR Assessments.
  • Prepares and presents HR related topics at Field Operations Workshops for HR Training and Development.
  • Regularly conducts HR related training (i.e.: Sexual Harassment, Progressive Discipline, HR 101).
  • Supports Preferred Employer objectives and HR business plan by attending and participating in operational meetings.

Preferred Qualifications:

  • Bachelor’s degree (B.A.), Masters preferred
  • Two to five years multi-unit HR generalist and associate relations experience.
  • Experience in a high customer contact setting. 
  • Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
  • Ability to respond to common inquires or complaints from customers, regulatory agencies or members of the business community.
  • Ability to work with mathematical concepts such as probability and statistical inference. 
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • SPHR/PHR Certification preferred

Associates at Bon Appétit are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

  • Medical
  • Dental
  • Vision
  • Life Insurance/AD
  • Disability Insurance
  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Great People.

Real Opportunities.

Achieving leadership in the foodservice industry Bon Appétit Management Company is part of Compass Group North America which is a diversity growth-oriented organization.

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.

We are an Affirmative Action and Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

*Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance).

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