Field Service Engineer-CNC/Factory Automation

Our client, a leading factory automation manufacturer, is seeking a Field Service Engineer-CNC. In this role, you’ll provide superior on-site product and application support to company customers.  Additionally, you will be provided with a company vehicle and have the flexibility of working in your home office to support your assigned region.n nProvide technical service and support to our customersnOn-Site service at customer facilities diagnosing of equipment problemsnCall center supportnEnter all technical claims, service activity, follow ups, opportunities, and other customer related inquiries into the database, while maintaining data integritynInstall components, software, and solutions offered by company using knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the fieldnPresent and sell customers our value-added services (VAS) nPromote all company and support key initiativesn n Travel Requirements n60-80% travel based on customer demand, primarily with in region.  Ability to travel by car and plane, stay overnight in hotels, and be on-call to meet customer service needs.n n Essential Education, Skills and Experience nBSEET or equivalent related experiencen3 + years of experience in field service for industrial automationnAbility to sell value added services to customersnKnowledgeable on electrical and mechanical tools for machine repairnMechanical aptitudenHands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipmentnAbility to read and understand technical documentation: schematics, logic, procedures, etc.n   n Beneficial Education, Skills and Experience nExperience in Computerized Numeric Controls (CNC’s) products preferrednExperience with robots and factory automation is a plusnExperience in motion controllers (AC and DC) and programmable logic controllers (PLC’s) is a plusnExperience in field service is a plusn n