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American Homes 4 Rent: Maintenance Case Coordinator –

American Homes 4 Rent

This is a Contract position in Anaheim, CA posted May 7, 2022.

American Homes 4 RentAs one of the country’s fastest-growing property management companies of single-family rental homes, American Homes 4 Rent has an exhilarating and fluid start-up culture and permanency of a well-founded corporation, rich with diversity.

As pioneers in the industry, solidified by our place on Wall Street, American Homes 4 Rent (NYSE: AMH) is currently looking for qualified candidates.

With a culture of unprecedented growth, quality, and innovative collaboration, we are seeking personalities to complement our attributes.The Maintenance Case Coordinator provides effective and excellent customer service for all AH4R residents.

Monitors incoming/outgoing calls and online submittals from tenants and customers to diagnose maintenance request.

Collaborates and communicates with internal departments, vendors, business partners; assists and participates in problem solving in an effective and timely manner within job scope.

Utilizes in-depth knowledge of company processes, workflow, troubleshooting and programs as well as interacting with maintenance team members within the department.

Works under moderate supervision.

Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures.

Communicates information that requires some explanation or interpretation.Responsibilities: Monitors inbound calls and/or online maintenance repair submittals from residents and/or future residents in all AH4R Markets.

Reviews, documents, and responds to maintenance requests in company systems.

Accurately diagnose and/or troubleshoot maintenance repairs with resident to determine appropriate solutions.

Focuses on quality customer service and processing of maintenance cases properly.

Follows standard operating procedures regarding call times, call assistance, and volume designed to provide accurate and timely assistance to the customer.

Records and documents call and creates Case in CRM database.

Validates property history, warranties, and new construction status prior to finalizing case for submittal to Maintenance Case Specialist.

Employs active listening skills, demonstrates patience and empathy, and can handle difficult calls tactfully, courteously, and professionally when handling escalated tenant calls/issues.

Escalates call to Supervisor or handles as needed by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.

Supports department and development opportunities by attending meetings and trainings to receive feedback and coaching.

Identifies opportunities for training, meetings, coaching and other off phone activities to increase efficiency.

Requirements: High School Diploma / GED required.

Microsoft Office PC skills required.

Additional software experience a plus Minimum of 1 year of experience working in construction, property management, customer service and/or call center preferred Basic understanding of single-family home systems and components (appliances, HVAC, etc.) Bilingual (English/Spanish) verbal and written preferred.

Intermediate knowledge and experience in Microsoft Office and PC skills.

Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.

Strong relationship management, organizing and customer service skills.

Compensation and Benefits:$18/hour starting payUnited HealthcareDental and Vision optionsPTO401(k) with company matchTuition Reimbursement Work from Home (must reside in Las Vegas)Work where you feel right at home –If you are a versatile professional who values culture, a concerted environment, and the potential for exponential growth, we want to work with you Apply now and someone from our Talent Acquisition team will reach out to you soonFor positions that are permitted or required to work remotely, employees may conduct work only within the United States and only in states where the Company is already conducting business, unless for brief periods, consistent with Company policy.Employees must reside in Las Vegas, NV.

The anticipated pay rate is $18/hr.The Company also may provide benefits with this position including but not limited to: medical, dental, and vision insurance; Flexible Spending Accounts (FSUs) and/or Health Savings Accounts (HSAs); Dependent Savings Accounts; 401(k) plan with employer matching; employee stock purchaseplan; and potential for bonuses.

The above wage range is the Company’s current good faith expectation for this position.

The actual amount paid and/or offered may be less or more than this range and will be based on factors including geographic location, education, training, or experience related to the work, seniority, merit, quantity and or quality of the work.Related Keywords:Maintenance case coordinator, maintenance, coordinator, construction, customer service, call center, contact center, property management, dispatch, work orders, inbound calls, business administration, bilingualInformation regarding AH4R’s collection and use of your personal information can be found at https://www.Ah4r.Com/employeeprivacy