Associate Producer, Live Operations – Overwatch 2

Team Name:

Overwatch

Job Title:

Associate Producer, Live Operations – Overwatch 2

Requisition ID:

R014873

Job Description:

Soldiers, scientists, adventurers, odditiesproducers? The Overwatch team is looking for a new hero to team up as an Associate Game Producer!

Members of the Overwatch team are passionate gamers at heart – driven to make the most fun and compelling experiences for our players. We spend our days collaborating and iterating on everything that goes into the game: from placing health packs to dreaming up the craziest “Play of the Game” animations. Our goal is to always surprise and delight our players. We believe in maximum visibility and communication at the team level and with the people who play our game. This philosophy, along with the Blizzard values of “Gameplay First” and “Play Nice, Play Fair,” has made Overwatch one of Blizzards most successful games, and it has forged a bond of trust with our worldwide player community that is extremely important to us.

Are you the hero that has what it takes to enable the various development disciplines to deliver the best content through our live pipelines? Are you up for taking on the unexpected and assist the Overwatch team and our players around the world? If youre passionate about what you do and how you do it, wed love to hear from you!

This is a full-time position at our office in Irvine, California.

Covid-19 Hiring Update: Were currently in a work-from-home model, and were continuing to interview and hire during this time. This role is expected to begin as a remote position but will transition to at least a partial in-office position based out of Irvine, CA. We understand each persons circumstances may be unique and will work with you to explore possible interim options.

Responsibilities

• Assist in the live operations framework for game updates, patches, and service updates.
• Facilitate the creation of patch notes for title updates, content releases, live events, and bug fixes.
• Manage the security audit process for content releases.
• Manage security roles and permissions for the Overwatch team and its partners.
• Help manage deployment of marketing and configuration data.
• Provide backup for Content Operations Specialists and existing Live Operations and Reliability Production.
• Proactively alert leadership to potential risks and provide mitigation strategies.
• Support live game operations whenever issues occur – 24/7 support & escalation.
• Oversee the inflow of live issues, triage and submission process for patches.
• Communicate status of live operations and upcoming deployments to the team.
• Partner with teams across Blizzard and across all regions to ensure alignment for game service plans.

Requirements

• Experience working with engineers and cross-functional teams.
• Good understanding of what it takes to create, track, and maintain schedules, and to drive projects to completion in a timely manner.
• Ability to plan ahead, think creatively, identify issues/roadblocks, and develop plans to prevent or minimize their impact on production.
• Skill to communicate effectively, correctly, and succinctly with key stakeholders and the team at large.
• Comfortable with ambiguity and able to drive towards clarity; strong collaborative problem solver.
• Knowledge of software development and project management, including agile frameworks.

Pluses

• Experience with online games
• Familiarity with Jira, Confluence, or comparable applications
• Passion for Game Development
• Passion for Overwatch and its development and updates

Blizzard Entertainment is a global company committed to growing our employees along with the business. We offer generous benefits and perks with an eye on providing true work / life balance. Weve worked hard to champion an intensely collaborative and creative environment, a diverse and inclusive employee culture, and training and opportunity for professional growth. Our people are everything. Our core values are real, and our mission has never changed.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are dedicated to creating the most epic entertainment experiencesever. Join us!