Business Analyst

The Business Analyst provides business analysis services to the stakeholders. The focus of this position is to work closely with the business unit to gain in-depth understanding of Department’s business strategy, processes, services, roadmap, and the context in which the business operates.
The Business Analyst is responsible for reviewing assigned business processes from end-to-end to identify and address operational, marketing, and technological risks. Identify opportunities to improve efficiency. Responsibilities will include a full range of activities from leading small to mid-size projects to assisting other Business Analysts on larger more complex projects related to marketing business functions that affect Lead Generation to support of Loan Officers.

Responsibilities:

• Lead requirements analysis, validation, and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
• Elicit requirements using interviews, document analysis, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, competitive product analysis, task, and workflow analysis, and/or requirements workshops.
• Ability to communicate (verbal and written) with business units that rely on that information to define system requirements or organizational processes.
• Collect and analyze the project’s business requirements and transfer the same knowledge to the development and QA teams.
• Effectively communicate relevant information to business stakeholders, review and/or prepare system documentation and specifications in accordance with methodology.
• Suggests areas for improvement in internal processes along with possible solutions
• Facilitate requirements prioritization based on business value
• Manage requirements traceability information and track requirements status throughout the project.
• Manage changes to requirements through effective use of change control processes and tools
• Balance technology and business issues as well as communicate appropriately with both technology and business experts
• Assist in enforcement of project deadlines, schedules, and methodologies
• Perform data analysis using SQL and other tools as necessary
• Coordinate user acceptance testing (UAT).
• Other duties may be assigned.

Qualifications:

• Intermediate knowledge of CMS tools such as Contentful
• Experience with Azure DevOps/JIRA/TFS.
• General understanding of SEO Implications and ADA Compliance for website development.
• The ability to think analytically, solve problems to complex business processes, and document results.
• The ability to communicate complex ideas in a clear, concise manner across functional and technical departments.
• A strong understanding of web-based application delivery.
• Experienced with Agile Scrum Methodologies.
• Work on multiple tasks at any one time while maintaining high quality standards.
• The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including the flexibility to perform in an ever-changing work environment.
• The candidate must be energetic, driven and committed to project success while working under tight time constraints and pressure.
• Develop wire frames, workflows, use case diagrams, flowcharts, and other analysis-type documentation.
• Development of clear and concise user stories with focusing on detailed acceptance criteria for better development.
• Perform industry research to clarify, define, or satisfy technology or business process issues
• Monitor and manage project scope and enforce change management
• Identify, document, and resolve project issues
• Develop contingency plans where appropriate
• Set and continuously manage customer expectations

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. To perform this job successfully, an individual should have knowledge of MS Office Suite, SQL/Database Management, CMS (Content Management Software)

Work Authorization:
Must be able to verify identity and employment eligibility to work in the U.S.

EOE/M/F/D/V. Drug-free workplace.
RM

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Mortgage Industry: 3 years (Preferred)
• Business Analytics: 3 years (Preferred)
• Agile: 3 years (Preferred)
• CRM: 3 years (Preferred)
• LOS system: 3 years (Preferred)
• Story telling: 3 years (Preferred)

Work Location: Multiple Locations