CRC Specialist

Encompass seeking to expand its Customer Service Team in the local Anaheim area.

Our company works with the Federal Lifeline Program, a government-funded program that allows us to work with individuals in underserved communities. Through the program, we are able to enroll and give certain individuals in these communities a free cell phone so that they are able to raise their socio-economic status.

As a Customer Service Representative, you will:

• Follow up directly with members of the community on a daily basis
• Become an expert on the program and be able to educate and inform participants
• Learn our systems to be able to enroll participants in the Federal Lifeline Program
• Upsell participants on any accessories that may be beneficial to the participant
• Fully understand the goals of the Federal Lifeline Program and our partnership
• Maintain detailed records of program participants and daily communications with members of the community
• Work daily as a team in order to further the goals of the company

Job Requirements:

We are looking for our Customer Service Representatives to be able to not only become successful in the role but to be able to grow here with us in the future. We are looking to provide our CSR’s with unlimited training and leadership development to be able to achieve their highest growth goals. 

BUT, this growth opportunity does not come easily to just anyone. We are looking for our Customer Service Representative to:

• Have a minimum of GED/high school equivalent
• Possess a drive and desire for success
• Have a competitive nature – being sports-minded is a plus!