E-Commerce Associate

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Event Dates & Times:

• Wednesday, February 24, 2021 from 9am to 2pm
• Thursday, February 25, 2021 from 2pm to 6pm

Goodwill Southern California is looking for E – Commerce associates to join our incredibly entrepreneurial team . You will be part of a growing e-commerce team that is focused on growing direct-to-consumer sales, improving the web shopping experience and updating web content for effective merchandising. This role offers an excellent opportunity to gain exposure to all aspects of e-commerce in an entry level position. Passionate and knowledgeable about collectables, designer clothes and goods, thrift shopping, or social media a plus!

Goodwill is a 7 day operation, with all shifts available: Weekday AM (starting at 6am), Weekday PM (ending at 9pm), and Weekend AM only (starting at 6am). This is not a remote opportunity. The Ecommerce Associate will work at our Community Enrichment Center at 3150 N San Fernando Rd, Los Angeles, CA 90065.

Candidates should be highly organized and comfortable with data entry and excel. A passion for Goodwill’s mission is a must. Excellent communication skills & strong attention to detail is also a must.

Goodwill Offers:

• Part-time and full-time schedule
• Variety of shift availability to fit your needs
• 403(b) for all employees
• For full-time employees: full benefits including Medical, Dental, Vision, FSA, Paid Time Off
• Training and development
• Opportunity for career advancement across all departments

Responsibilities:

• Identification of goods, photographing, describing, posting, picking, packing, and shipping
• Ensuring copy details, format, technical specs, and images are accurate
• Pick, pack, process and ship all online orders using packaging guidelines
• Troubleshoot and resolve customer issues
• Reviewing the site regularly to identify any product, merchandising, or inventory needs
• Purging items that do not sell online
• Inspecting, researching and determining sell price of collectibles, designer and unique items

Education & Experience:

• Experience in customer service, merchandise handling, shipping/warehouse experience preferred
• Computer literacy required; Microsoft Word, Excel and Outlook email application and internet skills preferred
• Independent self-starter who can work without close supervision, extremely proactive and organized with attention to detail
• Ability to plan work to meet tight deadlines and unexpected situations and/or requests
• Ability to follow verbal and written instructions in English required
• Quality assurance or control experience helpful
• High school diploma or general education degree (GED) preferred

Job Requirements:

• Execute online marketing activities and drive e-commerce
• Understand developing e-commerce technology trends
• Establish and manage e-commerce pricing framework
• Manage the e-commerce weekly ad promotional strategy
• Launch successful pilot e-commerce program and use learnings to evolve full-scale e-commerce platform
• Develop customer specific digital programs and e-commerce strategies
• Develop e-commerce strategy and create e-channel as a prominent channel for sales
• Ensure all e-commerce practices are aligned to the marketing strategy
• Identify and execute growth strategies for the e-commerce business
• Implement and evaluate e-commerce promotions leveraging social media programs
• Impact e-commerce efforts and the customer experience on the web
• Validate e-commerce strategy (both existing and future customers)
• Manage the e-commerce redesign efforts
• Assist e-commerce director in analyzing business performance to drive growth
• Motivate, mentor and educate an e-commerce team
• Develop e-commerce growth strategies that support maximum growth and profitability
• Manage any activity that impacts the e-commerce channel and website
• Provide job direction to associates regarding e-commerce orders
• Develop and execute approach in the e-commerce area
• Support the marketing and e-commerce functionality for Midwest dealerships