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Field Quality Engineer

Isuzu North America

This is a Full-time position in Anaheim, CA posted April 1, 2021.

nnIsuzu North America Corporation (INAC) is looking for a Field Quality Engineer who will be responsible for ensuring the coordination of technical information from various sources, preparing detailed technical reports, and submitting field investigation results to management.

This position is more analytical and requires strong Excel and data analysis skills.

If you have those skills and are mechanical-minded (know the fit and function of vehicle parts and systems) enough to know and understand what’s going on with a vehicle, this might be the perfect position for you.nn nn n nn All applicants applying for U.S.

job openings must be authorized to work in the United States.

We are unable to sponsor at this time.

Isuzu participates in the E-Verify Program.

Relocation is not offered for this position.

Local Candidates only.

Please, no staffing firms or agencies.

nn n nn nn RESPONSIBILITIES nn Prepares detailed documentation to present at the Field Quality Engineering Meetings (US-SA, CPIT, and Field Fix).

Coordinates and tracks status of each issue from initial identification to inclusion into SA, to resolution.

Investigates and analyzes warranty claims, Technical Assistance Line (TAL) cases, Field Product Reports (FPRs), and Owner Relation (OR) cases to support the US-SA process.

Follows up with Engineering, Purchasing, Production, and Suppliers to identify root-cause findings.

Conducts special investigations and submits Technical Information Reports (TIRs) to Isuzu Motors Limited (IML) to support product improvements with engineering data.

Supports field service group to resolve critical customer complaint issues.

Evaluates and tests returned warranty parts to duplicate field complaints, determines root-cause, and develops quantitative and qualitative written reports to support corrective action investigations with Engineering, Purchasing, Production, and Suppliers.

Assists Technical Quality Engineer (TQE) with the maintenance of warranty parts return program codes in SAP, ensures parts are requested for the correct duration of time, and the correct quantity to support part investigations.

Assists Service Readiness group to develop labor time guides, Technical Service Bulletins (TSBs), diagnostic scan tools, workshop manuals, and related field corrective actions.

Performs miscellaneous job-related duties as assigned.

nn n nn nn QUALIFICATIONS nn nn Education & Experience: nn Bachelor’s degree in Mechanical or Automotive Engineering.

Minimum three years of automotive service/quality experience; mechanical background required.

nn Knowledge: nn Strong mechanical and electronic expertise in troubleshooting repair, overhaul, and installation of commercial vehicle products.

In-depth knowledge of diesel and gas engines, fuel electronics systems, and exhaust gas after-treatment systems.

nn Skills and Abilities: nn Strong PC skills in Microsoft Office applications (Excel, PowerPoint, Word, etc.).

High ability to work independently and handle multiple objectives and cases at one time.

Strong written, verbal, interpersonal, and presentation skills.

Proficient statistical analysis skills.

Must maintain good driving record and driver license Class C or better with knowledge of commercial regulations.

nn Physical Standards: nn The employee must be able to access, enter, and retrieve data using a computer.

Must have the ability to work under a vehicle including bending, crawling, and stooping, and under some severe hot and cold conditions.

Must have the ability to lift approximately 60 lbs.

Position requires travel, at least 10-25% of the time including overnight stays, international travel, and occasional weekend travel/stays.

nn n nn nn BENEFITS nn We offer market-based pay with the opportunity for annual merit increases and bonuses.

We provide comprehensive medical, dental, vision and life insurance plans.

We 401K Savings Plan (with company match), as well as an annual retirement contribution from Isuzu regardless of whether you contribute.

We also offer paid sick days, vacation days, personal day(s) and company holidays.

nn n nn nnFor more information on these benefits and our additional benefits, please visit our website at nn nn n nn nn APPLICATION PROCESS nn nnIf, at any point in the application process (including hiring), you would like to request a reasonable accommodation due to a disability or a religious need, please contact me via LinkedIn and we’ll be happy to engage in an interactive process with you.nn nn n nn nn Step 1: How to Apply nn Apply as soon as possible with your resume.

Click the “Apply” button and complete the questions on Work Authorization.

nn n nn nn Step 2: The next steps after you apply will include the following: nn nnIf you’re a good fit, we’ll contact you to conduct interviews.nn We will contact you for a 20
– 30-minute phone interview in order to discuss the position, your interests and qualifications.

You may then be invited for a phone, video and/or in-person interview(s) with the hiring team and/or manager.

If selected, we’ll extend you a conditional offer pending a successful background check and reference check.

nn n nn nn Step 3: Our goal is to find the best team and culture fit, make an offer ASAP and get you started on our awesome onboarding process.

nn nn n nn nn We are an equal employment opportunity employer.

You will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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