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Field Service Engineer- Orange County, CA

Hologic

This is a Full-time position in Anaheim, CA posted March 2, 2021.

Hologic is seeking a full-time **Field Service Engineer (FSE)** to be based in, or near **the Orange County, CA area** **.****Summary of Duties and Responsibilities**+ Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components.+ Establish and maintain a high level of customer satisfaction with Hologic’s products, support and service.+ Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures.+ Assist other Field Engineers as necessary.+ Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM.+ Complete and submit all required paperwork on time and accurately.+ Train customers on the basic operation and use of Hologic products.+ Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements.+ Provide support at conventions, trade shows and customer trials.+ Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned.+ Manage inventory, keep accurate records, and return unused and failed parts promptly.+ Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory.+ Manage the assigned territory in an organized fashion.+ Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime.+ Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed.+ Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.**Qualifications**+ Must be a self-starter, able to travel and work independently with minimal supervision.+ Must be capable of multi-tasking, setting priorities and scheduling work activities.+ Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.+ Willing to work flexible hours and overtime on short notice.+ Position requires the ability to be “on call” after normal working hours.+ Depending on location, position may require frequent overnight travel.+ Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance.+ High degree of mechanical aptitude.+ Excellent communications skills, both written and verbal are required**Education**+ Associates Degree or equivalent in electronics, computer science or related technical discipline is required.**Experience**+ 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred.+ Experience designing, installing, or maintaining computer networks highly desirable.**Specialized Knowledge**+ Strong computer literacy.+ Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred.**Additional Details**(Including Physical & Mental requirements)+ Must be able to lift a minimum of 50 pounds.**Agency and Third Party Recruiter Notice:**Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department.

In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter.

All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.**_Hologic, Inc.

is proud to be an Equal Opportunity Employer inclusive of disability and veterans._**

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