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Front Desk Attendant

Radisson Hotel Group

This is a Full-time position in Anaheim, CA posted March 23, 2021.

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.Key ResponsibilitiesEnsures smooth daily operations and communications* Responds to customer inquiries for information* Arranges for services requested by the guest by working with other departments as appropriate* Stays current with developments in the hotel by reviewing and updating the communication log* Assists in relocation of guests during sold out nights, and will liaise with management in this matter* Close communication with all other departments as needed to ensure the highest level of guest satisfaction* Monitor and maintain cleanliness, sanitation and organization of assigned work areas* Communicates all operational events during the shift handover, and will follow up with any pending items.* Ensures correct filing and updated information in correspondence with paperwork and systemsTakes care of guests and guest requests* Handling heavy guest call volume related to housekeeping, engineering, room service, etc* Place room service orders via hotel computer system* Process all guest calls related to housekeeping and engineering, follow up to ensure complete guest satisfaction* Anticipates guests needs promptly, acknowledge all guests however busy at any time* Monitors guest complaints, comments, problems and requests* Assists guests with transportation requests like parking, rental cars, airline and train reservations* Follows up on guest reservation with the reservations department on open issues (correspondence, billing queries, comp rooms etc.)* Accepts and records wakeup call requests and communicates them to PBX* Relief back up to PBX Operator during high call volume periodsEnsures guest records are updated* Maintain positive guest, resident and employee relations at all times* Develop and maintain all guest profiles* Updating and communication of guest preferences, incidents and requests as well as special arrangements for future reference.Ensure proper accounting/ cashier procedures are followed* Obtain assigned bank and ensure accuracy of contracted monies, keep bank secure at all times following hotel policy on cash bank* Provide guests with change as requested* Cash guest’s traveler’s checks as per Radisson Blu standard* Posts charges* Ensure after-departure-charges are posted as per policy* Drop receipts, balance report and funds collected during each shift* Complete designated cashier reports* Processes customer credit at check-in in accordance with hotel policy* Identifies and records special billing instructions and notifies AccountingCreates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations* Gives personal attention, takes personal responsibility and uses teamwork when providing guest service* Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction* Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.Requirements/Skills* High school diploma or GED required Bachelor degree with emphasis in Hospitality preferred* Excellent attention to detail* Must possess the ability to handle multiple tasks* Excellent communication and interpersonal skills* Ability to effectively communicate with guests, team members and department managers* Must possess a strong team spirit* Prior customer service experience is required Strong Computer/PC skills Microsoft/Excel experience a plus* Commitment to exceptional guest service A positive attitude* Adhere to the policies and procedures of the hotel* Ability to work a flexible schedule: mornings, evenings, swing shifts, holidays and weekends* Basic math skillsPhysical Demands* Ability to stand for long periods of time* Ability to life up to 50 pounds* Ability to push/pull up to 100 pounds* Ability to reach and bend* Good manual dexterity for the use of common office equipment