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Mortgage Collection Specialist

FCI Lender Services

This is a Contract position in Anaheim, CA posted January 29, 2022.

Industry leading 40-year-old Loan Servicing company (not an originator) seeking demonstrated leader to join FCI’s dedicated team of long term mortgage professionals. Willing to pay top dollar for a proven Mortgage Collection Specialist. If you are interested in long term employment with a superior Benefits Package that includes 100% employer paid medical, dental, disability, vision, death benefit, fully vested matching 401K, observance of all federal holidays, paid vacation, with a possible flex schedule available, then please apply now.

Position Summary:

The Mortgage Collection Specialist will be primarily responsible for managing a delinquent loan portfolio and reaching out to consumers to build rapport while obtaining their intentions regarding the property and their ability to repay the delinquency. The specialist will collect payments on delinquent loans, negotiate repayment plans, and educate consumers on options to avoid future delinquency and foreclosure including, but not limited to, a Deed in Lieu, Short Sale, and/or Loan Modification.

Essential Duties and Responsibilities:

  • Review loan status and priority notes prior to contact attempt
  • Contact past due consumers via phone
  • Inform consumer of past due amount
  • Document each conversation and action on Loan Servicing System in detail
  • Skip trace as needed to locate consumer
  • Negotiate payment arrangements to bring past due loans current
  • Discuss loss mitigation options offered by Investor and gauge level of interest from consumer
  • Send collection letters and late notices as required

Education and Skills:

  • Minimum three years Collections/Loss Mitigation experience
  • Proven track record in the Mortgage collection industry
  • High School diploma
  • Knowledge of FDCPA and CFPB
  • Excellent written and verbal communication skills
  • Superior listening skills
  • Outstanding problem solving and negotiation skills
  • Superb attention to detail
  • Excellent customer service skills
  • Ability to prioritize and manage multiple responsibilities
  • Fluent in English and Spanish preferred
  • Able to work independently with minimal supervision

Job Type: Full-time

Pay: $20.00 – $28.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Vision insurance

Physical Setting:

  • Office


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent (Required)


  • Mortgage servicing: 1 year (Required)
  • Collections: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: One location