Server

-Coordinates the set-up and/or closures of restaurant and lounge areas in accordance with Carlson Hotel standards.
-Assure that opening/closing checklist is completed and that the restaurant is prepared for opening/closing.
-In the absence of a host, review reservations, establish a floor map for smooth seating, and assign server sections.
-Assure staff is aware of food and beverage specials.
-Analyze labor needs as the shift progresses and promptly.
-Observe customers as they enter the restaurant and assure that they are greeted promptly and properly and seated in a friendly manner.
-Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests or problems.
-Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
-Take orders from guests and servers if necessary.
-Present menus, make recommendations and answer questions regarding beverages.
-Up sell drink specials and food items as directed by management.
-Use guest names and personally recognize regular guests.
-Record all orders accurately and immediately into the Point of Sale system.
-Accept guest payment, process credit card charges and make change (if applicable).
-Performs comps, voids and promos for other servers and properly records them.
-Prepare garnishes for drinks and replenish snacks, appetizers for bar patrons.
-Clear and reset tables.
-Maintain cleanliness in all areas including counters, sinks, utensils, shelves and storage areas.
-Receive and serve food orders to guests seated in the bar, restaurant or lounge.
-Report all equipment problems and maintenance issues to restaurant manager.
-Assist the restocking and replenishment of necessary inventory and supplies.
-Ensure staff works in a manner that upholds all health code standards.
-Be aware of issues that are not being taken care of and correct the problem and alert management immediately.
-Complete closing checklist.
-Drop cash in the end shift drop box.
-Complete all side-work duties and ensure all other staff complete assigned duties.

Provides employees with the information needed to perform their job effectively:

-Orients employees to the department and hotel and provides on-the-job training on job responsibilities.
-Assists with and/ or facilitates pre-shift meetings.
-Prioritizes and assigns work.
-Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.
-Coaches employees on effective service and food presentation techniques.
-Maintains sanitary and safe work environment for guests and employees.
-Follows the Carlson Attendance Policy.
-Reports to work dressed according to Carlson Grooming Standards.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
-Performs other duties required to provide the service brand behavior and genuine hospitality.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

REQUIREMENTS:

-Minimum two restaurant experience, preferably in hospitality industry in a supervisor level role;
-High school diploma required;
-Strong oral and written communication skills;
-Able to collaborate effectively with other hotel employees and managers to ensure teamwork;
-Able to resolve conflicts guests, supervisor and employee;
-Knowledge of local, state and federal liquor laws and regulations;
-Ability to multitask and work well under pressure;
-Basic computer skills in Microsoft Office Suite.

PHYSICAL DEMANDS

-Long hours are sometimes required, ability to work flexible schedule;
-Ability to stand for long periods of time;
-Ability to lift 25 pounds on a regular basis and push or pull up to 50 pounds;
-Good manual dexterity for the use of common office equipment.

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.