Fire Lake Restaurant Wait Assistant

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters . More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Fire Lake Restaurant Wait Assistant Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service Grand Opening Summer 2021.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide assistance to Bar/Lounge/Restaurant:

-Obtain service area assignment(s) at the beginning of each shift. This can include working in the bar/lounge, dining room, private party areas & beverage storage areas.
-Make sure the food line and service area are set up properly.
-Ensure accurate delivery of food to the correct position point.
-Use the full name of dish, temperature or instructions when delivering food.
-Remove used tableware between courses and provide tableware for next course.
-Clear tables after guests. Take tableware to dish room and place silverware, dishes, glassware, etc. in appropriate areas for washing.
-Promptly clean table tops, chairs and booths between seating. Check floor and clean as required. Reset and arrange tabletop.
-Respond appropriately to guest requests. Communicate guest requests to server as needed.
-Communicate with server and hostess to assure efficient seating, table utilization and customer service.
-Assist server as needed with food delivery, especially with large parties and during peak periods.
-Sincerely thank guests as they depart.
-Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
-Washes dishes in the absence of the dishwasher and/or as directed by the servers and manager.

Abide by legal standards and TIPS alcohol training guidelines for alcohol service to guests.

Works as a Team member to maintain pleasant work environment:

-Follows the Carlson Attendance Policy.
-Reports to work dressed according to Carlson Grooming Standards.
-Maintain a positive inter-departmental relationship through the hotel and with outside vendors.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

REQUIREMENTS:

-Experience in similar position within an upscale restaurant environment is preferred;
-Excellent attention to detail;
-Must possess the ability to handle multiple tasks;
-Excellent communication and interpersonal skills;
-Must possess a team spirited attitude and a willingness to help;
-Ability to effectively communicate with department managers, team members and guests;
-Ability to retain and give general hotel information.

PHYSICAL DEMANDS:

-Ability to lift and carry up to 50 pounds;
-Ability to stand and walk for long periods of time;
-Ability to hear with 100% accuracy with correction;
-Ability to stand and exert well paced mobility for an eight (8) hour shift.

OTHER INFORMATION:

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.