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Consumer Loan Center Representative III

Wescom Central Credit Union

This is a Full-time position in Anaheim, CA posted April 1, 2021.

POSITION SUMMARY:The Consumer Loan Center Representative III (CLCR III) is responsible for providing loan servicing support to members, the branches, the Member Service Center and outside business partners, including dealers. The CLCR III is a highly motivated, exceptionally skilled worker who will handle escalated loan servicing functions, including administration and support of Auto Express Loan Checks, Mobile Loan Transfers, Collateral Protection Insurance (CPI), GAP and Major Mechanical Protection (MMP), Credit Disputes, DMV, and Member Assistance Program (MAP) transactions.Responsible for processing consumer loan applications received from various channels throughout the organization and contacting members regarding the loan funding process. The CLCR III will promote and advise members of the benefits of Wescom Consumer loan products and services in addition to insurance and/or investment products offered through Wescom Insurance Services and Wescom Financial Services.There are two licensing options for the CLCR III position and individuals will generally be licensed through either Wescom Financial Services (WFS) or Wescom Insurance Services (WIS). Licensing opportunities for CLCR?s will be based on organizational needs. Required licenses must be obtained and actively maintained.? CLCR III Licensing Option I: An CLCR licensed to assist members with life insurance and fixed annuities in conjunction with Wescom Financial Services (WFS)? CLCR III Licensing Option II: A CLCR licensed to assist members with property and casualty insurance products in conjunction with Wescom Insurance Services (WIS).ESSENTIAL POSITION FUNCTIONS:Maintains high level of service by providing Consumer Loan servicing support to the branches, the Member Service Center, the Collections Department, and members. Proficient in direct and indirect auto loan transactions. Processes Auto Express Loan Checks and Mobile Loan Transfer requests. Funds loans and provides credit review counseling for members.Processes loan applications received from the branches, the Member Service Center and the web.Licensing Requirements:Offers life insurance and fixed annuities products to members as appropriate. A California Life Insurance License is required and must be actively maintained.Utilizes a formalized profiling process and financial needs assessment to make recommendations toward suitable products and/or services for members. Refers members to a Wescom Financial Services Financial Advisor as appropriate.Offers property and casualty insurance products to members as appropriate. A Personal Lines Insurance License is required and must be actively maintained,Utilizes a formalized profiling process and financial needs assessment to make recommendations toward suitable insurance products for members. Refers members to a Wescom Insurance Services Representative for additional products as appropriate.Serves as a Consumer Loan Specialist and contacts members after a loan approval to provide assistance with loan transaction.Handles Consumer Loan related credit disputes received by the branches, the Member Service Center, mail and via the credit bureau agencies.Assists with DMV titles and associated paperwork received from the branches, Member Service Center, Collections Recovery Team and in the mail. Ensures titles have been properly recorded and perfected and released to the appropriate parties when a loan is paid off in a timely manner.Provides administrative support for processing and monitoring Collateral Protection Insurance. Works closely with the third party CPI administrator regarding premiums, refunds and claims. Responsible for maintaining reporting of the Auto Express Loan Checks, Mobile Loan Transfers, Lender?s Protection loans, DMV titling system, CPI tracking and processing system, GAP and MMP products, and MAP transactions.Responsible for assisting other employees within the department with escalated issues arising from Collateral Protection Insurance, MAP, GAP, MMP and Consumer Loan credit disputes.Responsible for reconciling department GLs on daily, weekly, and monthly basis.Liaison between the branches, the Member Service Center, and the Collections Department, regarding MAP, GAP, CPI and other DMV related questions or issues.Responsible for ensuring that team is able to meet individual and team goals.Coordinates the work of other employees or team members, including training new employees, assigning work, and checking the timeliness and quality of work. Responsible for coordinating daily staff lunch and break schedules within the department to ensure proper coverage.Responsible for handling all special projects or assignments as appointed by management.Ensure that all daily work is completed on time and is completed accurately.Effectively communicates with members, branches and dealers on a daily basis.EDUCATION AND EXPERIENCE:High School education required. College degree and minimum of five years Consumer. Loan servicing and DMV experience preferred.Registered Notary Public License preferred.LICENSES:California Life Insurance License (WFS) ORPersonal Lines License (WIS).OTHER SKILLS AND ABILITIES:Effective communication skills, professional conduct and appearance, knowledge of PCs and Microsoft applications, detail-oriented, good organizational skills, general knowledge of financial industry policies and operations, ability to work in a fast-paced environment and a proven ability to work well with others and be a team player.Must be articulate and be able to speak confidently with members and dealers to resolve loan setup and funding needs.COMPUTER SKILLS:Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook). Experience with Symitar, Akcelerant Loan Originations System, FDI (paperless title system), SWBC FocusNet insurance tracking system, and e-OSCAR preferred.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, after-tax and after-inflation returns, ratios and percentages.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand about 25% of the time; sit about 75% of the time; walk; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.The noise level in the work environment is moderately quiet. It is a non-smoking environment.The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.