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Customer Success Representative

24 Hour Home Care

This is a Contract position in Anaheim, CA posted January 22, 2022.

Overview:WHY TEAM24:24 Hour Home Care is a trusted and innovative in-home care company, providing high-quality, customized, professional caregiving services to seniors and children/adults with developmental & intellectual disabilities.

Since opening up our first office in 2008, we have quickly expanded to multiple locations throughout California, Arizona, and Texas.While working with a team of highly motivated individuals in a fun, fast-growing environment, you will have the opportunity to positively impact people’s lives & make a difference everyday As industry leaders, we follow 5 Care & Compete Principles: We Care, Performance Matters, Improve Always, Own it with Courage, & Win Together With many local and national prestigious awards, it is an exciting time to join Team24YOU ARE:A passionate and performance driven team member eager to play a key role in our company’s growth, while living out our Care & Compete Principles.

We are hiring for a Customer Success Representative on our Senior Care Operations team.

We are working remote right now but plan on transitioning back to the office in a couple of months.Responsibilities:RESPONSIBILITIES:Help all incoming customer requests, grievances, and challenges to keep 24 Hour Home Care Clients, Caregivers, and community partners happy and loyal.Identify and assess customer needs and provide appropriate solutions and alternatives within appropriate time constraints depending on the urgency.Must follow up on open tasks to ensure all resolutions are addressed or provide needed follow-up to ensure there is visibility so that requests do not “fall through the cracks” and get missed.Constant communication cross-functionally to ensure that issues you cannot handle are directed to the appropriate team/person/department for action.Innovating how the Operations team can operate most efficiently on an ongoing basis, including providing daily feedback on our operating systems to improve, always.Display strong passion for solving problems with every interaction and provide “One Call Resolutions” with every customer to ensure 24 Hour Home Care continues to provide an effortless and seamless experience.Daily prioritization of requests with strong time management skills in a fast-paced environment.Qualifications:QUALIFICATIONS:High School Diploma or GED.Bachelor’s Degree Preferred.Strong Interpersonal skills, positive attitude.Friendly and professional phone, chat, and email etiquette with strong verbal and written communication that includes positive language.Experience in service-oriented roles with a focus on meeting customer needs.Proven history of active listening.An appreciation for details that helps you navigate daily responsibilities, including resolving issues.A hunger to provide great customer service and to constantly improve.Proficiency with Microsoft Office (Word, Outlook, Excel, Teams, etc.).Contact-center experience with a high volume of managing calls a plus.Salesforce/Zendesk or ticket management experience a plus.BENEFITS & PERKS:COVID-19 RESPONSE:As an essential service, 24 Hour Home Care is committed to being part of the solution
– continuing our business and looking for innovative ways to support our clients, partners, and communities as we weather the storm together.

Plus, we’ve reinvented the ways in which we recognize, celebrate, and connect with each other and our purpose to keep our culture strong & Win Together as team24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.

Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.