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Service BDC Representative

Rusnak Auto Group

This is a Full-time position in Anaheim, CA posted April 8, 2021.

nnOverviewnnnnThe mission of this position is to contribute to the success of Rusnak Automotive Group (the Company) by providing high-level phone skills to engage customers and create selling opportunities for the Service department.nnnnResponsibilitiesnnnnEffectively and Efficiently Contributes to a Profitable and Successful Business Unit:nnFields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for franchiseGenerate service appointments for franchise to promote greater revenue for each franchiseEfficiently record all customer interaction activity in the Company’s customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed.Effectively manages special tasks as assigned by the Service management to contribute to overall team success of the team, department and organizationMeet individual and team goals and initiative; for example hourly goals, monthly, and annual goalsProvides daily, monthly and quarterly progress updates to Service management; maintains manager informed on all customer and personal concernsLearn and adapt to changing needs of BDC campaigns by given deadlineLearn and correctly apply scripts within 24 hours of being provided by managementCommunicates effectively with service customers within established time framesEncourages clients to visit the dealership and service their vehicle by scheduling service appointments;nnBuild Effective Internal and External Client Relations/Retention:nnDevelops, implements a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to ensure that every internal and external Client of the dealership has an extraordinary experience during every encounter.Actively listen and communicate, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns, and develops projects and campaigns aimed at meeting these identified needs.Responds in a timely, courteous, and professional manner with a “consultative, value-added” approach to secure Client understanding and develop a stronger business relationship and future business.nnQualificationsnnRequired; 2+ years in position of customer service representative or similar positions in retail industry.Required; Excellent interpersonal and customer service skills; retail related experience.Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus;Current California Driver License with satisfactory Department of Motor Vehicle driving recordnnDegree/DiplomannnnHigh School Diploma/GED : DesirednnnnLicenses RequirednnnnValid CA Driver Licensenn

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