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Account Manager

Kastle Systems

This is a Full-time position in Anaheim, CA posted April 7, 2021.

nOverviewn nn Join the leader in providing smarter solutions for a safer world.

nn nnThe Account Manager serves as the primary business contact for our customers, is responsible for customer satisfaction, relationships and revenue growth.

The Account Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition and represent customer needs and goals within the organization.

In addition, the Account Manager liaises between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions.nn nResponsibilitiesn Responsible for all client communications, conflict resolution, and compliance on client deliverables.

Serves as the primary point of contact and builds long-term relationships with customers.

Responsible for working with the sales team to develop new and existing client relationships.

Conducts the account management discipline in concert with corporate objectives.

Accountable to deliver growth of the portfolio in a manner consistent with corporate directives.

Ensures that client issues are dealt with in an efficient manner.

Travels to client sites frequently for training, installation support, quarterly check-ins, and to meet client needs as they arise.

Monitors and analyzes customers usage of our product.

Works closely with the project team in order to maintain a continuous knowledge of project status and to identify potential issues and/or opportunities within or related to the project.

Ensures that all installs are completed, quality standards are met, and that projects are profitable.

Aware of opportunities for account growth and new business, involving the Sales and Project Management teams when appropriate.

Communicates the client’s goals and represent the client’s interests to the team.

Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Understands company capabilities and service, and effectively communicates all offerings to the client.

Reports to the Manager of Ops, providing regular input on all account activity, including status and call reports as required.

nQualificationsn Bachelors degree 3-5 years of Account Management experience Ability to create, maintain, and enhance customer relationships Professional, polished in appearance and able to communicate in a detailed and articulate manner Extremely detail oriented Technical competence (understanding of software, hardware, networks, etc.) Motivated, goal oriented, persistent and a skilled negotiator High level of initiative, self-directed, and work well in a team environment Project management experience Experience training customers on the use of technology Proficiency with computers, Microsoft Office software, and sales force automation systems such as Microsoft Dynamics preferred Experience in navigating through complex set of legacy and current technology platforms and infrastructure; integration between systems preferred (Microsoft Dynamics CRM, AX, and proprietary software among others).

Must be able to work overtime, weekends, and/or nights when required.

nOther Eligibility Requirementsn Must be able to meet and maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.

Must be willing to participate in and pass the companys pre-employment screening process including a background investigation and drug screening.

Must continue to maintain a safe driving record and valid drivers license to fulfill the travel requirements of this position.

nWork Environmentn Open floor plans with ambient noise and activity consistent with office or call center work Active construction sites and new locations Travel by automobile, plane and other modes of public transportation nCompany Overviewn nn nn nnKastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally.

Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve.

Delivering a world class customer experience drives everything we do, and Kastles mission is to be our customers best service provider and to ensure that their security the most effective, efficient and convenient.

Kastle’s integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24×7 performance for building owners, developers and tenants.nn nEqual Opportunity Statementn nnAt Kastle, we believe that diversity makes us stronger –  at work and in the world.  Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.nn