City Net: Program Supervisor – Homeless Services

Proof of vaccination or weekly testing required.

All City Net employees working in California are required by the California State Public Health Officer Order of July 26, 2021 to either be fully vaccinated or to submit proof of weekly testing for COVID-19.Do you have an upbeat passion for ending homelessness?

Want to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond?

City Net is looking for an empathetic, self-motivated, flexible, dynamic Program Supervisor to join our team of first responders on the front lines of street-level homelessness.Please submit a cover letter with your application.

We want to know who you are, why you want to work for a nonprofit, and why you’d be a good fit for this position!

Because this information is so vital, applicants without a cover letter will not be considered.The person in this position will spend significant time in the field (not working 100% from home) in informal encampments and in emergency homeless shelters.

This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic.

Collaborative Case Managers meet with homeless neighbors in-person.

Personal Protective Equipment, such as masks and gloves are provided by the organization.Position OverviewThe non-exempt Program Supervisor is responsible for oversight and supervision of Case Managers (CMs), ensuring quality of customer service and data collection.

Their role is to ensure the execution and completion of administrative tasks while assisting case managers with processing difficult cases in the field, encouraging unity within the team, and helping staff grow and develop according to organizationally established goals for their positions.CMs provide case management and supportive services to individuals and families who are experiencing street-level homelessness.

Through street outreach, CMs seek to connect unsheltered homeless neighbors to sustainable housing.

CMs meet clients where they are and support them to achieve their goals.

City Net’s services are housing-focused; CMs work with clients on developing long-term housing plans.

CMs connect homeless neighbors to appropriate supportive services, including medical health treatment, mental health treatment, counseling, and permanent housing.Case Managers offer care and service coordination in partnership with other nonprofits, County and City entities, law enforcement, behavioral health services, and medical providers to ensure clients receive the help they need.

These services are provided in collaboration with our partners with the intention of assisting clients with obtaining and maintaining permanent housing as quickly as possible.

City Net’s programs follow Housing First and Harm Reduction service models.Required ExperienceMinimum of one (1) year of case management experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate-partner violence, and/or human traffickingMinimum of one (1) year of supervisory experienceExcellent professional boundaries; strong interpersonal, plan execution, and time management skillsProven success and enjoyment with cultivating and maintaining productive, professional relationships with clients, partner agency representatives, and coworkersPreferred Experience/EducationCase management experience with City Net’s target populations (people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred.Experience and homelessness services professional contacts in Santa Barbara and surrounding areas.Experience gathering and maintaining confidential client records, including intake paperwork, case notes, and client management system data entry.Understanding of the importance of quality and timely data collection and reportingBachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related fieldOther SkillsEffective and professional networking and relationship management skillsAbility to work independently and as part of a teamAbility to work flexible hours including evenings and weekendsProficiency in PCs and Microsoft Office SuiteAbility to accomplish goals and produce valuable results with minimal supervisionAbility to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goalsAbility to work well with people from diverse backgrounds with varying degrees of experienceOther RequirementsThis position may involve variable scheduling including early mornings, late evenings, and weekends.

For example, there may be an early morning shift once per week, or a weekly evening outreach.

Must be available for this type of variable schedule.May be required to drive a company vehicle to transport clients.

For insurance purposes, drivers must be at least 25 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report.Organizational OverviewCity Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions.

Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, gender identity, sexual orientation, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.Questions?If you have questions about this position or our organization, please contact City Net’s Recruitment Team using the Messages feature here on Indeed or email Recruitment[at]CityNet[dot]org.

Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help.

Thank you!Job Type: Full-timePay: $27.00 $29.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee assistance programHealth insuranceLife insurancePaid time offParental leaveProfessional development assistanceReferral programRetirement planVision insuranceSchedule:8 hour shiftMonday to FridayCOVID-19 considerations:Case Managers meet with homeless neighbors in-person.

Personal Protective Equipment, such as masks and gloves are provided by the organization.

Administrative work can be temporarily completed remotely.Ability to commute/relocate:Anaheim, CA 92801: Reliably commute or planning to relocate before starting work (Preferred)Education:Bachelor’s (Preferred)Experience:case management with people without housing: 1 year (Required)Supervising Experience: 1 year (Required)work with vulnerable populations: 1 year (Required)Language:English (Required)Shift availability:Day Shift (Required)Work Location: Multiple Locations