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Customer Success Manager (Provider)

PointClickCare

This is a Contract position in Anaheim, CA posted June 14, 2022.

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

The Role:

Provider System Customer Success Managers are responsible for managing the Hospitals & Health Systems line of business and providing world-class strategic partnerships to their clients. This role will be a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business to be able to provide value add solutions. Provider System Customer Success Managers must have health care domain knowledge as well as a strong understanding of how Hospitals and Health Systems work in order to create real solutions and provide consultative support. Clinical background or experience is an added bonus.

Key Responsibilities:

– Drive and own Strategic partnerships with their clients and act as the primary point of contact for their assigned accounts

– Act as a trusted advisor to our customers to drive adoption of our solutions and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value

– Execute on product utilization to ensure customers achieve a significant return on investment, and help drive the overall customer adoption and success

– Maintain customer engagement levels and support customer NPS scores

– Maintain an understanding of Collective’s products & services, industry knowledge and trends to drive customer engagement

– Coordinate with cross-functional teams to provide solution focused presentations and develop territory specific strategic plans

– Reducing churn, both for organizations (logo’s) and products.

– Revenue expansion and improvement of bookings metrics.

– Other criteria as determined by CSM Leadership team.

Required Experience:

– Prior healthcare sales/account management experience

– Exposure to health care organizations required

– Strong written and verbal communication skills

– Excellent organizational, project management & time management skills

– Strong relationships, teamwork and collaboration capabilities

– Strategic thinking with strong analytical skills and a high sense of urgency to deliver solutions

– Post-secondary education required

– Experience with EHR is a definite asset

Closing:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com

PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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