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Guest Experience Manager-Tenaya Stone Spa

Disneyland Resort

This is a Contract position in Anaheim, CA posted June 24, 2022.

As a Spa Guest Service Manager, you will lead and oversee the daily operation of Tenaya Stone Spa at The Grand Californian Hotel with the goal of providing an exceptional guest experience.
You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.

Responsibilities :
Overseeing all guest and cast member experiences in the spa
Occasionally maintaining schedules for all cast members working in the spa
Possessing complete knowledge of all spa services and products while educating and training guests and cast members
Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
Handling guest and Cast Member questions and concerns professionally and courteously
Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
Regularly attending/participating in leadership development training and ongoing spa training to remain up-to-date on current practices

Basic Qualifications :

A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
Ability to lead a diverse team utilizing various motivational and developmental tactics
Excellent communication and listening skills
Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
Influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
Ability to confidently utilize service recovery methods
Proactive in anticipating guest and Cast Member needs

Preferred Qualifications:

  • 3+ years of leadership experience in a luxury spa/hotel environment
  • Bilingual in Spanish
  • Knowledge about the resort and surrounding area

Required Education :
High school degree or equivalent

Preferred Education :
Bachelors degree

Additional Information :
Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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