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Loan Processing Supervisor

Wescom Central Credit Union

This is a Full-time position in Anaheim, CA posted April 1, 2021.

POSITION SUMMARY:This position is responsible for the supervision of the processing of loan requests from application to approval for credit union partners. In addition to ensuring that all loans meet investor requirements and state and federal lending regulations, the department is expected to complete processing on each loan request within the service level ranges prescribed by senior management. It is a leadership position which oversees a staff of processors in the Anaheim Operations Center.ESSENTIAL POSITION FUNCTIONS: Responsible for own pipe line of loans in process. Promotes high levels of member service and satisfaction. Participates in the supervision, motivation, education, coaching and evaluation of the performance of the staff positions in the department.Works closely with CMI department managers and senior management to achieve established goals for performance, including member service ratings, turnaround time, loan approval ratios and telephone response time, while helping to ensure that all loans are processed in accordance with CMI?s policies and procedures.Maintains compliance with all applicable lending laws and regulationsAssists in recommending new operational strategies, methods of service delivery and software (Prime Alliance, FICS, and Desktop Underwriter) enhancements.Helps monitor the department?s performance levels relative to productivity and efficiency goals including member and internal customer service quality, volume criteria, and turnaround times.Performs other duties as assigned by management.EXPERIENCE AND EDUCATION:Five (5) or more years of experience in mortgage processing and/or underwriting of FNMA and FHA loans is required.High school diploma is required. Bachelor of Science degree in a related field(e.g., business, finance, accounting, marketing, etc.) and previous supervisoryexperience are preferred.OTHER SKILLS AND ABILITIES: Knowledge of Credit Union operations.Ability to demonstrate supervisory and leadership skills, to effectively develop, challenge and motivate staff.Good written and verbal communication skills.Organized, self-starter and team-oriented.Effective human relations skills in order to maintain positive andProductive working relationships with other CMI department managers.Committed to Wescom?s Mission and Vision Statements, and Core Values.Attends meetings with peers, participates in in-house training and self-studies.COMPUTER SKILLS:Proficiency in Microsoft Applications (Word, Excel, Outlook, etc.). Experience with Prime Alliance loan origination system preferred.CERTIFICATES, LICENSES, REGISTATIONS:Certified Notary is desirable.MATHEMATICAL SKILLS:Ability to add, subtract, multiply and divide inAll units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages, and to draw and interpret bar graphs.

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