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Merchandising Operations Manager


This is a Full-time position in Anaheim, CA posted March 30, 2021.

Merchandising Operations Manager Job Description


  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees
  • Communicate job expectations; planning, monitoring, appraising and reviewing job
  • contributions
  • Plan and review compensation actions; enforcing policies and procedures
  • Work closely with Director of Business development on projects and resets
  • Contribute operations information and recommendations to strategic plans and
  • reviews; prepare and complete action plans; implement production, productivity,
  • quality and customer-service standards; resolve problems; complete audits; identify
  • trends
  • Forecast requirements; prepare an annual budget; schedule expenditures; analyze
  • variances; initiating corrective actions
  • Develop operations systems by determining product handling and storage
  • requirements; develop, implement, enforce and evaluate policies and procedures;
  • develop processes for receiving product, equipment utilization, inventory management
  • and shipping
  • Analyze process workflow, employee and space requirements and equipment layout;
  • implement changes
  • Maintain safe and healthy work environment by establishing, following and enforcing
  • standards and procedures; complying with legal regulations
  • Update job knowledge by participating in educational opportunities; reading
  • professional publications; maintaining personal networks; participating in professional
  • organizations
  • Accomplish operations and organization mission by completing related results as
  • needed
  • Meet or exceed operations labor budget expectations
  • Manage staff levels, wages, hours, contract labor to revenues
  • Responsible for all department managers and supervisors, with review/approval
  • responsibility for all operations employees
  • Run a safe, injury/accident free workplace
  • Responsible for all aspects of vehicle and heavy equipment rentals
  • Establish contracts and pricing and ensuring proper maintenance and serving as
  • primary liaison with utilities and local government agencies, such as fire, police, health
  • and safety agencies
  • Manage relationships with key operations vendors and clients
  • Track vendor pricing, rebates and service levels
  • Review and approve all operational invoices and ensure they are submitted for
  • payment
  • Serve as primary point of contact when there are customer issues related to equipment
  • quality, customer service, or accidents and mishaps on-site. In particular, this includes
  • any issues on-site at client facilities, such as breaking a fence or tape residue on
  • flooring
  • Communicate customer issues with operations team and devise ways of improving the
  • customer experience, including resolving problems and complaints
  • Work closely with GM and management team to set and/or implement policies,
  • procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings
  • Work closely with the inventory manager and team to perform analysis of our
  • inventory and ensure we are utilizing our inventory effectively, purchasing the right
  • equipment, maintaining solid inventory data and reduce sub-rental expenses
  • Communicate with legal counsel and safety department to ensure all processes remain
  • compliant with OSHA and other governmental regulations

Job Requirements:

Operations Manager top skills & proficiencies:

  • Leadership
  • Conflict Management
  • Business Negotiation
  • Organization
  • Decision-Making
  • People Management
  • Data Entry Skills
  • Data Processing Skills
  • Dependable
  • Reporting Skills
  • Deadline-Oriented
  • Budget Development
  • Critical Thinking and Problem Solving Skills
  • Planning and Organizing
  • Communication Skills
  • Persuasiveness
  • Influencing and Leading
  • Delegation
  • Team Work
  • Negotiation
  • Adaptability
  • Stress Tolerance