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Bilingual Call Center Representative

Advanced Dermatology

This is a Contract position in Anaheim, CA posted May 23, 2022.

Advanced Dermatology P.C.

is looking for a Full Time Bilingual Call Center representative in our Commack office that will be responsible for the day-to-day interactions on the phone with our clients.

Weekdays and weekend shifts available.

He or she must have a pleasant personality, and must be able to work with all types of clients while maintaining a professional attitude.MUST BE BILINGUALRESPONSIBILITIESAnswering or making calls to patients to learn about their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the patients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry patients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.Utilizing software, databases, scripts, and tools appropriately.Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.Making sales or recommendations for products or services that may better suit client needs.Taking part in training and other learning opportunities to expand knowledge of company and position.Job Type: Full-timeBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceLife insurancePaid time offPaid trainingVision insuranceSchedule:8 hour shiftEducation:High school or equivalent (Preferred)Experience:Call center: 1 year (Preferred)Customer service: 1 year (Preferred)Work Location: One location