Client Service Representative

NEED SEVERAL POSITIONS FILLED FOR A COMMUNITY OUTREACH PROGRAM! WE PROVIDE TRAINING AND ARE INTERESTED IN INDIVIDUALS WHO WANT TO EXPAND THEIR CAREER!

The Client Service Representatives will ensure accurate and timely collection and analysis of the Federal LifeLine Program data for monitoring progress towards meeting goals and reporting to agency funders. The ultimate goal of the program is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives for low-income families to increase their socio-economic standing and provide overall job security.

A supportive team atmosphere has always been a key driver of A-Game Consulting success. Our company culture is supportive and cohesive; we share a competitive mindset. To name just a few of our team-building ventures, we host weekly team get-togethers, quarterly volunteer events, and charity involvement. Our team functions also reinforce the open communication that has made us so successful. We get more comfortable with each other every time we venture away from our work roles. Coming to the office is really more like spending time with close friends as a result. Its a positive atmosphere in which we all support each other.

Responsibilities:

• Create, distribute, and collect records of program participants
• Create program activities and accurate participant records in unique databases
• Maintain up-to-date and accurate records of community participation in databases
• Attend database management training as required by funders and/or division leadership
• Generate data reports at regular intervals throughout the year to check for accurate and complete data collection
• Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis
• Provide general assistance to the members of the division
• Ensure participant files contain all necessary and up-to-date participation documentation
• Take messages and route calls as needed in a courteous and pleasant manner
• Greet and assist community members in the division/program
• Assist in day to day operations of the division/program as needed
• Assist in the completion and processing of reports for the division
• Perform all other related duties as assigned by operational management

Qualifications:

• High school diploma or equivalent
• Attention to detail and commitment to program necessities
• Problem-solving abilities
• Comfort taking initiative to learn the data needs of the program, determine and generate corresponding data reports, and share findings on an on-going basis
• Courteous and pleasant manners
• Customer service and organization skills
• Good judgment and commitment to ensuring the confidentiality of the participant’s records
• Professional demeanor
• Commitment to good attendance and punctuality
• Commitment to the agencys mission
• Experience working with not-for-profit agency/organization