Customer Service Associate

Job Title: Customer Service Associate

Location: Anaheim , CA (92806)

Job ID: #63267

Job Description:

Primary responsibility will be in the area of gathering customer information, identifying request, providing immediate response information or determining routing to appropriate team for closure. This position is also responsible for transacting all requests for quote and processing of customer orders. Serves as a resource to peers. Works independently / needs little assistance to accomplish tasks assigned. High School Diploma or equivalent plus 7 years experience. Cooperation – Recognizes that individual goals contribute toward accomplishing team outcomes.

• A MUST: Very good verbal and written communication skills
• Experience with ERP system desirable
• Documentation maintenance
• Work with Suppliers and Internal Team members for quality engineering type of deliverable (supplier reports follow ups, prepare instructions, training material etc.)
• Maintain Quality Database
• Customer Service Orientation – Generally applies fundamental service techniques and adheres to proper customer procedures when interacting with customers.
• Dependability – Demonstrates the ability to follow through with work assignments and support management’s policies and procedures.
• Detail Orientation – Is able to provide the status of work assignments at any time and can quickly produce any documentation or information that is need.
• Determining Needs – Asks specific questions of customers to gain a clear understanding of their desires.
• Judgment – Demonstrates the ability to base decisions on factual information and sound logic.
• Relationships – Displays a compassionate attitude toward the needs of others. Stress Tolerance – Remains professional during stressful situations.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Requirements:
Customer Service Associate, MS Word