Customer Service Representative

Job Title: Customer Service Associate

Location: Anaheim , CA (92806)

Job ID: #63219 

Job Description:

This position will work closely with a team to assist with inside sales orders, specifically with the Japan customer

Performs duties related to overall customer service:

• Provides support to sales team with regard to customer concerns.
• Inputs, maintains, tracks sales orders in Epicor ERP
• Coordinates with sales reps and customer to provide product status and delivery
• Coordinating with purchasing, warehouse, and quality to ensure timely shipments
• Provide monthly on time delivery analysis
• Clerical office support including scanning, document retention, and filing
• Knowledge of supply and demand within MRP
• Cooperation – Understands the value of cooperating with coworkers.
• Customer Service Orientation – Knowledgeable regarding the process of interacting with customers to provide positive experience and issue resolution.
• Dependability – Understands Clients’ basic rules, policies, and procedures.
• Detail Orientation – Understands the importance of monitoring the status and quality of one’s own work.
• Determining Needs – Understands the importance of adequately addressing and solving customer problems.
• Judgment – Appreciates the importance of basing decisions on factual information and sound logic.
• Relationships – Understands the importance of remaining compassionate and empathetic when dealing with the problems of others.
• Stress Tolerance – Understands the importance of staying calm and relaxed under pressured situations.

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity for the benefit of our employees, our customers, and the communities where we are located. Employment with Butler America Aerospace, LLC. is governed on the basis of qualifications and competence without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

Job Requirements:
Customer Service, ERP, MRP