Housekeeping Supervisor

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

As a Housekeeping Supervisor, you are responsible for creating guest satisfaction and exceeding guest expectations by leading the Housekeeping team in achieving the high standards of cleanliness and presentation in all back-of-house and front-of-house areas. Specific responsibilities include:

Ensuring all operational and safety procedures are properly followed

• Inspecting and approving employees’ work performance on a daily basis

• Managing customer housekeeping problems

• Demonstrating leadership and training the staff

• Communicating effectively to the staff

• Meeting production goals

• Establishing schedules and planning daily work assignments

• Training and coaching employees in uniforms and housekeeping areas

• Developing and training the staff on Radisson Blu Operation Standards

Participating in the development and implementation of business strategies for the hotel which are aligned with Radisson Blu’s overall mission, vision values and strategies

• Performing all shift checklist responsibilities and reporting requirements

• Being familiar with Radisson Blu’s hours of operation and services for the hotel departments

• Answering basic housekeeping related questions

• Assisting the team with training, supplies and support in order to consistently provide quality guest rooms and public areas

• Complying with federal laws and break periods

• Properly maintenance of hotel keys and electronic cards

• Completing maintenance work orders

• Turning in all lost and found items in accordance with lost and found procedures

• Maintaining status reports for guest rooms

• Following procedures for “do not disturb” rooms

• Actively participating in Housekeeping’s “deep clean” and “preventive maintenance” programs

• Participating in all departmental meetings

• Participating in required training programs

• Running all housekeeping reports

• Reporting any damage and hazards

• Reporting suspicious activity in hallways or in the hotel

• Answering the housekeeping phone and fulfilling guest requests

• Consistently walking the hotel for inspection purposes

Supervising the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts

• Ensuring that the rooms and public space areas are spotless and continually restocked and straightened

• Participating in the development and implementation of processes, procedures and standards for departments which support the achievement of service and financial goals

• Determining appropriate staffing levels for forecasted business and schedules employees accordingly

• Providing employees with customer service, technical and safety training on an ongoing basis

• Tracking the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

• Supervising the Uniform Room operation

• Coordinating room availability with the Front Desk staff

Developing and implementing strategies and practices which support employee engagement

• Communicating performance expectations and providing employees with on-going feedback

• Providing employees with coaching and counseling as needed to achieve performance objectives and to reach their fullest potential

Creating 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

• Giving personal attention, taking personal responsibility and using teamwork when providing guest service

• Listening, apologizing with empathy, finding a solution and following through when resolving guest problems

• Providing Yes I Can! genuine hospitality and teamwork on an ongoing basis

• Assuming the responsibility to notice when the guest is not satisfied and using their best judgment as to when it is appropriate to use 100% Guest Satisfaction

Performing other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guest.

Requirements/Skills

• Minimum one year in a supervisory or management housekeeping position required

• High school diploma or GED required,

• Ability to collaborate effectively with other hotel employees and managers to ensure teamwork

• Ability to speak and read English (ability to speak and read additional languages is a plus)

• Strong organizational skills

• Ability to work a variable schedule

Physical Demands

-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment