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Guest Transportation Assistant at Anaheim Transportation Network

Anaheim Transportation Network

This is a Full-time position in Anaheim, CA posted May 3, 2022.

Job Description Love helping people? Looking for a flexible afternoon/evening part-time job? Join our team today The Guest Transportation Assistant (GTA) is responsible for providing exceptional customer service while helping people navigate our transportation services at Disneyland’s Main Transportation Center and at Anaheim Regional Transportation Intermodal Center (ARTIC) information desk. Responsible for surveying, guest loading, crowd control and customer facing customer service tasks. Provide customers with necessary information in a courteous, efficient manner, enabling customers to effectively use ATN transportation services; answers all inquiries regarding routes, schedules, fares, ridership- related policies and procedures Assist with guest queuing, bus loading, crowd control, and directing guests to desired destinations Evaluates and resolves customer concerns, needs and inquiries and directs unresolved customer issues to designated departments or supervisor for resolution Operate cash register, process transactions, and produce transaction reports Record customer interactions, details of inquiries, complaints, or comments, and resolutions in assigned database Conduct surveys and collect data using electronic equipment and tracks guest experiences using methods such as interviews, questionnaires, etc. Interface with appropriate departments for prompt and accurate service to customers Assist with community outreach events and participates in promoting the company Performs other duties as assigned QUALIFICATIONS: Ability to read, speak, write, and understand English well enough to perform the essential job duties Excellent customer service skills Ability to work nights, weekends, and holidays Ability to manage difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance Ability to maintain a friendly demeanor when working under pressure Demonstrated punctuality by consistently at work and on time and ensures work responsibilities are covered when absent Ability to follow instructions and respond to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan Ability to communicate effectively, both verbally and in writing Ability to understand and follow written and spoken instructions Ability to deal directly, face-to-face and on the phone with the public and follow ART’s Customer Service policies, standards, and procedures Familiarity with Windows-based computer and previous experience with the Microsoft Office suite, preferred but not required Ability to provide proof of COVID-19 vaccination or valid medical/religious exemption Ability to prove eligibility to work in the U.S. The successful candidate must pass a pre-employment drug test and background check Apply Online at: -us/careers/