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Asurion: Retail Associate, Electronics Repair


This is a Full-time position in Anaheim, CA posted February 19, 2022.

Job Description: Retail Associate, Electronics RepairFor more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.We help people do more with their technology and stay connected on all their devices.

We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.What you will be doing:Our team of UBIF Technician have great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise.

We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.

The UBIF Technician will work inside a retail store, and be the face of Asurion, delivering award-winning, personalized customer experiences.Essential Duties and Responsibilities:Resolve customer issues by troubleshooting and repairing their electronic devicesBring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interactionLearn and apply the details of the Connected Home product, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions to customers to meet their needsPerform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core ValuesExpand your knowledge of ubreakifix’s products and cultureDeliver world class customer serviceDemonstrate ubreakifix’s Core Values in all interactionsBe responsible for inventory managementOrganize same-day pick-up inventory, including picking, packing, shipping, receiving, and handing off packages to delivery drivers in an accurate, efficient mannerWork with cross-functional teams to deliver on programs/processesProvide feedback on work instructions and improve process flowSelf-manage and set priorities while multi-tasking in a fast-paced environmentHere’s what you’ll bring to the team:A passion for solving problems and delivering solutionsA love for people and the devices that enrich their livesOne or more years of customer service/retail sales experience preferredA willingness to learn and leverage sales resources provided by AsurionReliable and flexible when it comes to dealing with difficult situationsThe ability to quickly adapt in an ever-changing environmentMotivated to meet and exceed evolving key performance objectivesAbility to work a flexible retail scheduleSix months experience with product service support or electronics troubleshootingKnowledge of mobile devices and operating systemsHigh School diploma or equivalent preferredWilling to undergo and pass a background check including Criminal and Drug TestStrong oral and written communication skillsStrong teamwork and collaboration skillsBasic knowledge of Microsoft OfficeThis job operates in both a retail environment.

This role routinely uses standard office equipment such as computers, phones, printers/scanners and packing equipment for orders.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this jobBending, sitting, lifting, and standing based on the need of the business, up to 75 lbs.

Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.Specific vision abilities that may be required by this job including close vision, color vision, depth perception and ability to adjust focus.Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients.Hearing is required to perceive information at normal spoken word levelsExposure to dust, noise, chemicals, and such matters as demands for overtime or shift work.

Exposure to various materials including cardboard, various metals, and plastics.

Exposure to moving equipment and objects in the immediate work area such as automated machinery.

Exposure to tools or materials, including batteries, which may involve the risk of injury.About ubreakifixSince its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada.

ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee.

ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers.

Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one.

And most repairs can be completed while you wait!

From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution.

Visit www.Ubreakifix.Com for more info!