Maintenance Engineer 11

Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

Responds to both customer and hotel staff reports of non-functioning equipment immediately

-Maintains problem log book to record the equipment in need of repair and prioritizes efforts accordingly

-Reports any hazards or injuries in the department or hotel and takes immediate action to correct

Maintains rooms in operating condition by performing repairs as needed

-Understands the Room Preventative Maintenance Program (R.P.M.)
-Prepares preventative maintenance cart for use each day
-Replaces or repairs all appliances and damaged bathroom fixtures; executes general plumbing as needed
-Maintains overall appearance of rooms; replaces broken mirrors, hangs fixtures, does touch-up painting, etc.
-Repairs and maintains room’s heating/ventilating/air conditioning systems

Performs preventative maintenance throughout the hotel

-Maintains the condition of hotel lobbies and restaurants
-Repairs furniture, carpet, marble, tile windows, mirrors and decorations as necessary

-Maintains operating equipment in working condition by performing routine equipment checks and repairs

-Attends schools or seminars to remain current on proper techniques

Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Performs other duties as required to provide Yes I Can! genuine hospitality
-Must be available to work evenings, weekends and holidays

Requirements/Skills

-Basic HVAC knowledge
-Basic electrical knowledge
-Basic plumbing knowledge
-Customer focused attitude

-Strong communications skills
-Strong organizational skills

Physical Demands

-Pushing and pulling heavy items on a regular basis
-Frequently lifting items of varying weights, including items weighing at least 70 pounds
-Extended periods of standing or sitting
-Periodic stooping, kneeling, and bending