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Asset Management Coordinator – Post Sale

Toshiba America Business Solutions

This is a Full-time position in Anaheim, CA posted March 3, 2022.

Asset Management Coordinator

Toshiba America Business Solutions, Inc. (TABS) has an exciting Asset Management Coordinator opportunity at our Lake Forest, CA headquarters. Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business Solutions.

Toshiba is an industry leader in digital displays, document security and software solutions. We help businesses print smarter, work more securely, improve workflow, and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide.

Summary:

Responsible for post sales asset management system support changes and communication impacting client retention, contract compliance and financial risk. These responsibilities include but are not limited to install base asset management, asset tracking and data accuracy, asset IMACD processing (Install, Moves, Adds, Changes, & Disposal), damage/warranty claims, IMACD expense, analysis, reporting and sales support.

Responsibilities:

  • Monitor and manage client move, change, and disposal requests of the IMACD process ensuring revenue recognition, expense control, service contract set up and prompt billing.
  • Management and routing of moves, removals, returns ensuring compliance and client satisfaction.
  • Management of added assets for accurate fleet reporting to the client.
  • Ensure prompt and accurate change management to ensure all reporting tools and service / supply dispatch are up to date.
  • Process final return and disposal of assets to title holder, sale to client, dealer or 3rd party.
  • Ensure activation/closure in all systems and with all partners.
  • Partner with 3rd party logistics and reverse logistics brokers to move and dispose of assets while controlling expense and/or creating revenue opportunities.
  • Amend all IMACD requests in the Install Base to ensure prompt and accurate asset reporting.
  • Changes include but not limited to serial swaps, address changes, servicing dealer changes, GOLD updates and requests, asset expiration, system # corrections, managed account customer acknowledgement processing and any related changes to ensure accurate revenue recognition, service contract set up, prompt billing and accurate asset database for TABS clients.
  • Data Collection Agent (DCA) management and support to provide a higher caliber of client satisfaction, improved billing accuracy, increased revenue and reduction of DSO.
  • Partners with the Output Management Team in Service, FSM and sales to review asset lists from the install base, FSM billing records and DCA output data.
  • Compares month over month data, assists clients with DCA setup, manages assets from failing to report meters due to network failures and reports metrics to sales for competitive device upgrades, non-contracted devices, high volume and operating cost concerns.
  • Create and provide monthly reporting on assets surrounding IMACD processes.
  • Reports include but not limited to transportation spend, total cycle time, client fleet reports, estimation reports, DCA and RRP failures, maturity reports, end of term accrual, order to install stats, rebate reporting, etc.
  • Actively maintain movement and asset management reports by client to provide to the end user client and internally within TABS.
  • Provide data elements to sales and assist with quarterly business review (QBR) communications.
  • Prompt, accurate, effective communication of asset management and IMACD processes to end user clients, business partners, TABS retail subs and 3rd party dealers, and internal team members including but not limited to Enterprise Administration Bids and Contracts, FSM Billing, Managed Account Ops, Supplies, GOLD, Service, SCM, Sales, Sales Operations, Operations, Accounting & Finance and Legal.
  • Perform other related duties as assigned.

Qualifications:

  • AA Degree or equivalent.
  • Minimum of 4 years customer account or asset management experience.
  • Strong client retention and satisfaction experience
  • Working knowledge of basic accounting principles
  • Intermediate knowledge of MS Office suite, primarily Excel for data management and analysis.
  • Working knowledge of contract administration, compliance and captive lease programs.
  • Oracle and Tableau experience a plus but not required.
  • Working knowledge of DCA (Data Collection Agent) applications.
  • Data collection and presentation skills for C Level client executives’ a plus.
  • Strong oral and written communication skills.
  • Capable of performing multiple complex tasks simultaneously and in dovetail order.
  • TABS is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

  • Group health coverage (medical, dental, & vision)
  • Employee Assistance Programs
  • Pre-tax spending accounts
  • Pet Insurance
  • 401(k) plan
  • Company provided life insurance
  • Employee discounts

Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@tabs.toshiba.com to request an accommodation.

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