Concierge

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters . More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

-Greeting guests in a warm, friendly, and professional manner
-Solid familiarity with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
-Create memorable experiences by personalizing all guest requests, enthusiastically sharing knowledge of surrounding area with a storyteller’s flair.
-Expert knowledge of local dining, shopping, entertainment offerings, attractions, special events, and city landmarks
-Solve problems by thinking outside the box and operating with minimal supervision in order to achieve 100% Guest Satisfaction
-Develop relationships with surrounding establishments to be able to provide the highest level of guest service
-Serving each guest on a one-to-one basis with the utmost courtesy, enthusiasm, and passion
-Work directly with the Guest Experience Manager to develop and implement the hotel VIP program – paying special attention to high-level VIPs to ensure all special requests are in order prior to arrival
-Prepare and deliver amenities for special occasions, special packages, VIPs, etc.
-Willingness and desire to seek out opportunities to WOW our guests by going above and beyond on a daily basis

Requirements/Skills

-Ability to effectively deal with internal and external guests with a high level of patience, tact, and diplomacy.
-Ability to suggest a wide variety of attractions for guest entertainment, as well as the ability to give accurate and clear directions.
-Basic mathematical and calculator skills to prepare simple calculations without error.
-Ability to accurately access and input information using the hotel’s computer system.
-Ability to work a flexible schedule, including weekends and holidays
-Minimum two years of experience as a Concierge in a full service hotel or equivalent experience in an upper upscale environment.

Physical Demands

-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.