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Market Place Lead

Radisson Hotel Group Americas

This is a Full-time position in Anaheim, CA posted April 13, 2022.

This position will require an individual with the knowledge to assist to develop and operate a cost-effective operation which meets and exceeds guest expectation through the delivery of superior quality food, beverage and service in a clean and welcoming atmosphere. The Market Place Lead supervisor will work closely with the Restaurant Manager and Director of Food & Beverage sharing responsibility for all aspects of the restaurant as it relates to sales, growth of business, ordering , cost management and staff development.


Work with Restaurant Manager and the Director of Food & Beverage in the development and implementation of business strategies for the restaurant which are aligned with Market Place overall mission, vision values and strategies

    -Develops and implements strategies for department
    -Monitors status regularly and adjusts strategies as appropriate

Assist in the development and implementation of strategies to achieve revenue and profit goal

    -Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
    -Develops and implements special promotions and employee incentives
    -Assist guest with barista job functions , such as cooking and making drinks but not limited to Barista job responsibilities.
    -Maintaining cleaning and Health Department requirements to ensure all health and safety measures are maintained.
    -Assist with ordering and maintaining in stock for guest experience
    -Schedules and assisting employees with time off request
    -Provides employees with current up-to-date information on menu offerings
    -Increases sales by coaching employees on effective sales techniques
    -Maximizes productivity by using forecasting techniques to adjust scheduling

Manage the operation of assigned restaurant or outlet

    -Coordinates the set-up of restaurant and bar in accordance FireLake standards
    -Confirms daily specials and new menu additions with Executive Chef
    -Manages the food and beverage service provided in assigned outlet; coaches employeeson effective service and food presentation techniques
    -Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel’s standards at all times
    -Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
    -Assists in quarterly inventories

Work closely with the Director of Food & Beverage to develop and implement strategies and practices which support employee engagement

    -Recruits and selects qualified candidates
    -Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
    -Communicates performance expectations and provides employees with on-going feedback
    -Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential


    -Minimum two – three years restaurant management experience
    -High school diploma required, bachelor’s degree preferred
    -Excellent oral and written communication skills
    -Able to collaborate effectively with other hotel employees and managers to ensure teamwork
    -Able to resolve conflicts guests, assistant restaurant manager, supervisor and employee
    -Knowledge of local, state and federal liquor laws and regulations
    -Strong floor presence with focus and energy
    -Ability to multitask and work well under pressure
    -Basic computer skills in Microsoft Office Suite


    -Long hours are sometimes required, ability to work flexible schedule
    -Ability to stand for long periods of time
    -Ability to lift 25 pounds on a regular basis and push or pull up to 75 pound
    -Good manual dexterity for the use of common office equipment


We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.