Radisson Blu Anaheim Bell Captain

– Position Description

Position Summary

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

This critical guest contact position is the guest’s first and last impression of the hotel. Responsibilities will include, but not limited to:

-Organize and lead the Bell/Valet teams during the shift
-Assist the Front Office Manager in the training and development of the Bell/Valet team
-Assist with the development of Bell/Valet processes and procedures
-Ensure guest vehicles are accurately logged to maximize valet revenue
-Greet and escort guests upon arrival and during check-out process
-Valet park the guest vehicle, if the guest requests this service.
-Welcome guest and assist with baggage to the front desk
-Escort guests to their room; place baggage in the room
-Inspect guest room for order and adequate supplies and describes amenities to guest
-Leave guest with room key and welcome card
-Assist guests with their luggage throughout their stay
-Store luggage and issue claim checks as requested
-Assist guests throughout their stay
-Keep current on hotel accommodations, services and area attractions
-Promote the hotel and area services and attractions
-Respond to customer inquiries for information
-Assist guests getting in and out of vehicles
-Arrange for local ground transportation
-Deliver mail or packages, faxes, flowers, etc. to guest rooms

Creates 100% guest satisfaction by providing Yes I Can Blu! genuine hospitality and by exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
-Performs other duties as required to provide Yes I Can Blu! genuine hospitality

Requirements/Skills

• Minimum of one year hospitality experience in Customer Service;

• Strong verbal and interpersonal skills;

• Prior valet experience in an upper-upscale hotel

• Previous leadership experience preferred

• Must have a clean driving record

• Ability to operate a manual transmission

Physical Demands

-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment

Supervisor/Manager

ANAC – Front Office (Sean Belluscio (U120045))