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Supv Operations

Altice USA

This is a Contract position in Anaheim, CA posted May 30, 2022.

Overview: We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12.

Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters.

We’re building a workforce that thrives on collaboration, inclusion, and innovation.

We hope connecting you to a potential role is just the beginning.

Responsibilities: Under general supervision the Altice USA Operations Supervisor
– Field provides support and development to broadband technicians involved in the installation and service fulfillment of all products and services provided by Altice USA.

Works with other members of the management team to develop and implement strategic plans to achieve department goals.

Responsible for all installation and fulfillment activities which contribute to customer satisfaction.ResponsibilitiesProvides quality internal and external customer service surrounding the Company valuesSupervises installation and fulfillment functionServes as role model for subordinates in all areas of the businessActively supports the training and development of subordinatesPromotes safety awareness among employees and assures compliance with safety regulations and reporting.

Ensures that subordinates have proper safety equipment and follow safety policies.

Ensures that disciplinary action regarding violations of safety policy are enforcedSupports and drives the development of the technical operations sales cultureInterviews, coaches, trains, monitors and evaluates broadband technicians fostering a team environment.Spends majority of time in the field observing, supporting and developing technicians.

Rides with BBTs to monitor and assess technical and customer service performance and qualityAssures the quality of installations repairs meets company standards and customer expectationsAssures the completion of scheduled work by overseeing daily activitiesManages contract labor utilization and supervises contracted installersProvides direction and participates in the repair of escalated technical issues.Helps resolve complex customer issuesManages tech performance metrics, evaluates performance gaps and develops techs knowledge, skills and abilities to meet company and customer expectations.

Monitors system key performance indicators, and manages operations to meet or exceed system goalsManages inventory control and maintenance by performing vehicle, tools and materials inspections for BBTsManages day-to-day fleet operationsPerforms other duties as assigned Essential Functions Qualifications: Previous lead or supervisory experience.High school diploma or equivalentField service experience with broadband installationSCTE Broadband Premise Installation (BPI) CertificationIn-depth knowledge of broadband installation technology, methods and procedures.

Knowledge of basic mathematics and electronics.

Skill in using a Windows-based computerAppropriate valid driver’s license and driving record within Company standards Preferred ExperienceBi-lingual proficiency preferred in some locationsCustomer service and sales experience preferredAbility to carry, climb and operate extension ladder, (approx.

28 ft high and 75 pounds).

Accommodation with 50
– pound maximum lifting is available.Ability to lift up to 75 pounds.

Accommodation with 50
– pound maximum lifting is available.Ability to climb poles using gaffs, hooks and climbing belt as neededAbility to drive Company vehicle in a safe and responsible mannerAltice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.Altice USA, Inc.

collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law.

This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.