Telephone Operator

With eight individual brands and more than 1,500 hotels internationally, Radisson Hotel Group Americas is one of the largest, most dynamic hotel groups in the world. Our portfolio includes Radisson Collection, Radisson Individuals, Radisson Blu, Radisson, Radisson RED, Park Plaza, Park Inn by Radisson and Country Inn & Suites by Radisson.

At the heart of Radisson Hotel Group is our brand promise, Every Moment Matters . More than our signature, it is simply how we do business and who awe are at the core. We strive to provided a meaningful employment experience with a focus on developing our team’s talents because we believe our people are the center of our success. Your next opportunity starts here. Join a team of moment makers today!

Stylish and sophisticated, the Radisson Blu Anaheim. Upper-upscale hospitality. Stunning world class design and service.

Key Responsibilities

The Telephone Operator provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX while maintaining a positive and professional image. In addition, the Telephone Operator plays an integral part in assisting with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance.

-Handles incoming/outgoing calls in an attentive, courteous and efficient manner, according to the hotel’s standard operating procedures
-Provides clear and concise communication while assisting guests with their questions or needs
-Anticipates guests needs while providing recommendations of the hotel and local attractions
-Assists guests with changes in their room or restaurant reservation
-Delivers guest welcome calls upon check-in
-Responsible for clear and accurate radio communications with departments of the hotel
-Communicates with housekeeping regarding room availability and guest requests
-Input and access data in Opera, Open Table, Micros, Runtriz and Quore
-Assists with emergencies (medical, fire, power/system failure) by contacting the designated personnel for immediate assistance
-Accurately log incoming guest packages
-Maintains discretion and confidentiality of all calls, guest room and fax numbers
-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
-Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests

Requirements/Skills

-Must be available to work a flexible schedule to include weekends & holidays
-Minimum of oneyear hospitality experience in customer service
-Experience in a call center environment preferred
-Experience using and navigating various computer systems
-Strong verbal and interpersonal skills
-Must possess strong multitasking skills
-Works well independently or as part of a team
-Strong attention to detail
-Commitment to exceptional guest service
-A positive attitude
-Adheres to the policies and procedures of the hotel

Physical Demands

-Ability to stand for long periods of time
-Ability to life up to 50 pounds
-Ability to push/pull up to 100 pounds
-Ability to reach and bend
-Good manual dexterity for the use of common office equipment

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.

Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.